Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
0 - 1 years
- Provide real-time chat support to customers, addressing inquiries and resolving issues efficiently and effectively.
- Offer personalized assistance, guiding customers through product features and troubleshooting technical difficulties.
- Proactively identify customer needs and recommend relevant products or services to enhance their experience.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Escalate complex issues to the appropriate teams, ensuring timely resolution and customer satisfaction.
- Document all customer interactions, including inquiries, resolutions, and feedback, in the CRM system.
- Analyze chat logs to identify trends, common issues, and areas for improvement in customer support.
- Contribute to the creation and maintenance of FAQs, knowledge base articles, and other support materials.
- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Adhere to company guidelines and maintain a professional and courteous demeanor in all customer interactions.