The Credit Controller is responsible for overseeing the company’s credit policies and managing customer accounts to ensure timely collections. The role involves assessing creditworthiness, setting credit limits, following up on outstanding debts, and mitigating financial risks while maintaining strong relationships with clients.

Credit Management & Risk Assessment:

Evaluate new and existing customers' creditworthiness by analyzing financial statements, payment history, and market conditions.

Establish and monitor credit limits based on company policies and financial assessments.

Develop and enforce credit control procedures to minimize overdue balances and bad debts.

Monitor customer accounts and highlight potential credit risks to the management.

Ensure compliance with local regulations and company policies regarding credit management.

Collections & Account Reconciliation:

Follow up with customers on outstanding invoices via calls, emails, and official reminders.

Work closely with the sales and finance teams to ensure timely payments and dispute resolution.

Prepare and maintain an accurate aging report of receivables and overdue accounts.

Negotiate repayment terms with customers facing financial difficulties while safeguarding company interests.

Reconcile customer accounts to resolve discrepancies and ensure accurate record-keeping.

Reporting & Documentation:

Generate regular reports on accounts receivable, collections performance, and overdue accounts for management review.

Maintain up-to-date records of credit approvals, outstanding debts, and collection efforts.

Provide insights and recommendations to improve the company’s credit policies and collection processes.

Stakeholder Coordination:

Liaise with legal teams on disputed accounts and initiate legal action where necessary.

Coordinate with sales teams to assess the impact of credit decisions on business operations.

Work with external auditors and regulatory bodies during financial audits and compliance checks.

Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.

Undertake additional job roll-related tasks as necessary to support the company's mission and operations.

Carry out additional tasks as requested by management.

Key Performance

1. Excellent negotiation and communication skills.

2. Strong analytical and problem-solving abilities.

3. Attention to detail and accuracy in financial reporting.

4. Ability to work under pressure and manage multiple accounts effectively.

5. Knowledge of local financial regulations and credit risk management best practices.

6. Proactive and results-driven approach to debt recovery

7. Reduction in overdue receivables and bad debt ratio.

8. Timeliness and accuracy of credit risk assessments.

9. Efficiency of collection processes and customer dispute resolution.

10. Compliance with credit policies and financial regulations.