Key Responsibilities:

• Handle inbound and outbound calls, messages, and emails related to service inquiries and bookings.
• Assist customers in scheduling nurse visits, doctor housecalls, or other homecare services.
• Provide detailed information about services, pricing, and procedures.
• Coordinate with medical staff, dispatch teams, and operations to ensure timely service delivery.
• Follow up with clients to confirm appointments and gather feedback.
• Resolve customer complaints professionally and escalate issues when needed.
• Maintain accurate records of all interactions using CRM software or internal systems.
• Ensure customer satisfaction and promote client retention.

Requirements:

• Bachelor’s degree in Business Administration, Communications, or related field.
• Proven experience in a customer service or call center role (preferably in healthcare or service industry).
• Strong verbal and written communication skills.
• Fluency in English; knowledge of Arabic or other languages is a plus.
• Ability to multitask and remain calm under pressure.
• Proficient in MS Office and CRM tools.
• Positive attitude and a customer-first mindset.

Preferred Skills:

• Experience in the healthcare/homecare industry is a strong advantage.
• Knowledge of scheduling software or health service systems.
• Familiarity with Dubai geography and client service expectations.

Language Preferred - Arabic

Benefits:

• Competitive salary
• Medical insurance
• Employment visa
• Annual leave as per UAE labor law
• Growth opportunities within the company