Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries.

Communicating with customers through various channels. • Acknowledging and resolving customer complaints.

Addressing customers queries in person and determining their needs.

Up to date knowledge of the company’s property portfolio, policy and procedures; so that you can answer questions.

Preparing Booking Form, Agency agreement….

Communicating with the clients for documentation, contracts, assisting them in signing contracts and clarifying client queries .

Scheduling the property visit for the clients.

Arranging and accompanying clients to view/inspect the property.

Generating inspection report and communicating to concerned department and follow up ,Scheduling and arranging for the Move in of the clients.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Maintain and develop relationships with clients by providing support, information and guidance.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Establish, develop, and maintain business relationships with current customers and prospective customers.

Performing any other Customer service duties as required by the management.