The key accountabilities of a Customer Service Executive typically revolve around ensuring smooth and efficient call center operations, managing teams, and delivering excellent customer service.

1. Customer interaction

2. Inbound calls/ outbound calls

3. Maintain the customer feedback

4. Customer engagement and satisfaction

5. Empathy and active listening

6. Call Handling and quality assurance

7. Customer service excellence

8. Process improvement

9. Data analysis and reporting

10. Escalation management

11. Responsible for inbound and outbound calls and emails

12. Knowledge base and resources