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The key accountabilities of a Customer Service Executive typically revolve around ensuring smooth and efficient call center operations, managing teams, and delivering excellent customer service.
1. Customer interaction
2. Inbound calls/ outbound calls
3. Maintain the customer feedback
4. Customer engagement and satisfaction
5. Empathy and active listening
6. Call Handling and quality assurance
7. Customer service excellence
8. Process improvement
9. Data analysis and reporting
10. Escalation management
11. Responsible for inbound and outbound calls and emails
12. Knowledge base and resources