Respond to customer enquiries via online platforms (eBay, website, email, live chat, etc.) Handle pre-sales and after-sales customer service queries professionally and promptly Resolve customer issues, returns, and order queries efficiently Assist with creating, updating, and managing online product listings Ensure accurate product information and descriptions are maintained Update internal systems with customer interactions and order notes Work closely with the wider team to ensure high customer satisfaction Follow company processes and service standards at all times