2.1 Delivery Operations

• Pick up and deliver orders to customers promptly and safely.

• Must be Comfortable handling & Delivering orders that may include alcohol products and non-halal items, in accordance with company guidelines & local laws.

• Verify order accuracy before dispatch and upon delivery.

• Follow assigned delivery routes and schedules.

• Meet daily delivery targets and performance KPIs.

2.2 Customer Service

• Provide professional and courteous service to customers.

• Handle cash and online payments accurately.

• Address customer inquiries and report complaints to supervisor.

2.3 Vehicle & Safety Compliance

• Ensure safe driving practices at all times.

• Comply with UAE traffic rules and road safety regulations.

• Maintain motorcycle/vehicle cleanliness and basic maintenance.

• Report accidents, delays, or vehicle issues immediately.

2.4 Documentation & Reporting

• Update delivery status using company mobile app/system.

• Maintain delivery logs and payment records.

• Return undelivered items as per company procedure.

3. Qualifications & Requirements

• High School Certificate or equivalent.

• Valid UAE motorcycle or light vehicle driving license.

• Good knowledge of UAE roads and locations.

• Basic English communication skills (Arabic/Hindi/Urdu is a plus).

• Physically fit and able to work long hours.

• Previous delivery experience preferred (Talabat, Noon, Careem, Deliveroo, Amazon, etc.).

4. Competencies                                                                                                                                       

• Time Management

• Safe Driving Skills

• Customer Service Orientation

• Reliability & Responsibility

• Basic Technical Skills (GPS & Mobile Apps)

5. Working Conditions

• Outdoor field-based role.

• Shift duty including weekends and public holidays..