The purpose of this position is to lead and drive growth and provide innovative solutions in the emergency services sector, with a particular focus on the Kingdom of Saudi Arabia. This role is critical in building partnerships, delivering tailored solutions, and aligning our offerings with the strategic priorities of emergency services agencies and related organizations in the region.
Based in either UAE or KSA, the role will be required to spend a minimum of 3 weeks a month in KSA.
The role will be:
- Generate and win new business and organic growth within the Emergency Services capability within the region.
- To work with Business Units and Business Development to lead shaping and designing new market facing value propositions.
- Lead appropriate solutions in bidding with support from wider SMEs.
The role reports to the Transport Business Unit Director where Emergency Services contracts are in operation, Serco Middle East.
Reason for role
This role is to generate growth opportunities for the Emergency Services Capability for Serco Middle East.
The role reports to the Transport Business Unit Director where Emergency Services contracts are in operation.
Other key internal relationships include:
· Executive Leadership Team (ELT)
· Divisional Management Team (DMT)
· Growth & BD Team
· Operational Directors
· Contract Managers
Other key global relationships include:
· Senior Managers of Emergency Planning College - UK, IFTC – UK and Defence Academy – UK
+Impact
Main responsibilities:
Strategic Business Development
- Lead, identify, develop, win and close new business opportunities in the emergency services sector across KSA.
- Lead and deliver against a GBP19m new business ACV target for 2025.
- Build and maintain strong relationships with government agencies, private sector stakeholders, and international organisations.
- Lead market analysis and research to identify emerging trends and customer needs in the emergency services domain.
Solutions Development
- Lead and collaborate with internal teams to design and deliver customised solutions for fire services, medical emergencies, disaster management, and other emergency operations.
- Accountable for ensuring solutions align with the client’s operational goals and meet regulatory and safety standards in KSA.
- Provide expertise in modern technologies, for enhanced emergency response capabilities.
Stakeholder Engagement
- Lead and advocate for Serco at a senior level externally and internally.
- Represent the company at industry conferences, trade shows, and networking events in KSA and the GCC region.
- Prepare and deliver presentations and proposals to potential clients, highlighting value propositions.
- Act as a trusted advisor to clients, offering strategic guidance and insights for their emergency response systems.
Project Oversight
- Oversee the implementation of projects, ensuring timelines, budgets, and quality standards are met.
- Work closely with cross-functional teams, including engineering, operations, and procurement, to ensure seamless delivery.
Reporting and Compliance
- Maintain detailed records of business development activities and provide regular updates to senior management.
Ensure compliance with local laws, regulations, and cultural considerations in KSA.