Key Responsibilities

• Welcome guests and ensure a smooth and positive experience

• Handle guest inquiries, requests, and complaints in a professional manner

• Maintain high levels of guest satisfaction and service quality

• Coordinate with internal departments (housekeeping, front office, operations)

• Monitor guest feedback and take appropriate actions

• Assist in managing VIP guests and special requests

• Maintain records of guest interactions and preferences

• Ensure compliance with company service standards and policies