Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
2 - 4 years
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints.
- Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, including handling payments and ensuring accuracy of reservations.
- Coordinate with other departments to ensure smooth operations and meet guest needs, such as housekeeping for room requests or maintenance for repairs.
- Maintain knowledge of hotel facilities, services, and local attractions to provide recommendations and assistance to guests.
- Handle guest requests for amenities, such as extra towels or room service, promptly and efficiently.
- Maintain a clean and organized front desk area, including managing paperwork and filing system.
- Uphold hotel policies and procedures, including security measures and privacy of guest information.
- Assist in training and mentoring new staff members to ensure a high level of guest service.
- Stay updated on industry trends and best practices in guest service to continuously improve performance and exceed guest expectations.