We are seeking a skilled Hotel IT Support Engineer to manage and maintain the hotel’s IT infrastructure, ensuring seamless operation of all technology systems. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting hotel management systems (PMS, POS, etc.), vendor coordination, and ensuring an excellent digital experience for guests and staff.

Key Responsibilities:

1. IT Infrastructure & Network Management

a. Maintain and support the hotel’s network infrastructure, including Wi-Fi, LAN.

b. Monitor and troubleshoot network connectivity issues to ensure uninterrupted service for guests and staff.

2. Hardware & Software Support

a. Install, configure, and maintain hotel IT equipment, workstations, printers, and POS terminals.

b. Provide support for hotel management software, including Property Management Systems (PMS), Point of Sale (POS) systems, PABX, IPTV, KIOSK and GRMS.

c. Troubleshoot and resolve software issues for both back-office and front-office operations.

3. Guest & Staff Support.

a. Assist guests with Wi-Fi connectivity, in-room entertainment systems, and other tech-related concerns.

b. Pre opening assistance in Testing and implementing IPTV solutions.

c. Guest room PABX maintenance , support and vendor coordination.

d. Support hotel staff in using business applications, email systems, and communication tools.

e. Train employees on IT best practices and security protocols.

4. Data Security & Backup Management

a. Ensure regular data backups.

b. Implement IT security policies to protect against malware, phishing, and unauthorized access.

5. Vendor & Third-Party Coordination

a. Work with third-party IT vendors and service providers to ensure smooth operation of hotel technology systems.

b. Manage IT procurement, Inventory . including hardware and software licensing renewals.

6. System Upgrades & Maintenance

a. Perform routine maintenance, updates, and patching of IT systems.

b. Plan and execute IT system upgrades with minimal disruption to hotel operations.