Installing and configuring computer hardware, software, systems, networks, printers, scanners & PDAs.

Managing and documenting all IT assets and updating in the Asset Management system, keep track of assets and monitor for any changes and reporting to line manager.

Maintaining IT stocks based on the IT dashboard and Reporting to IT purchase team to Order more stocks.

AD Users creation, Assigning Email licenses O365, setting up user systems & Configuring user profile.

Accountable, Responsible & Take necessary action for IT Agent Ticket Dashboard, -Responding in a timely manner to service issues and requests & providing technical support across the company.

Repairing and replacing equipment as necessary & Identifying hardware and software solutions.

Troubleshooting / diagnosing technical issues & managing multiple cases at one time.

Following up with end users to ensure the problem is resolved.

Providing support in the form of procedural documentation.

Document technical knowledge in the form of notes and manuals

User Onboarding & Off Boarding Support

Handling PDA Requests, Configuring & Releasing PDA to Sites, Supporting for Hardware issues, Maintaining PDA stocks.  

Level 1 Network Basic support & Configuring Network Ports and Maintain records.

User Onboarding & Off Boarding Support

Assist in the preparation of timely and accurate departmental statements and reports to meet department requirements, policies, and standards. 

Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed. Perform other related duties or assignments as directed