Jewelry Store Manager is responsible for overseeing the daily operations of a jewelry store, ensuring exceptional customer service, driving sales, managing inventory, and leading a team of sales associates. This role requires strong leadership, organizational skills, and a deep understanding of luxury retail and customer relationship management.

Key Responsibilities:

1. Sales Management:

• Develop and execute strategies to meet or exceed sales targets.

• Analyze sales data and prepare reports to monitor performance.

• Train and motivate staff to achieve individual and team sales goals.

2. Customer Service:

• Ensure exceptional customer service to build long-lasting relationships.

• Resolve customer concerns or complaints professionally and efficiently.

• Maintain a welcoming and luxurious in-store environment.

3. Team Leadership:

• Recruit, hire, and train new employees.

• Conduct regular staff meetings and performance reviews.

• Schedule shifts and manage employee productivity.

4. Inventory Management:

• Oversee stock levels, manage inventory, and prevent loss or shrinkage.

• Coordinate with suppliers and vendors to ensure timely restocking.

• Ensure displays are attractive and updated regularly.

5. Operations Management:

• Manage the store’s budget and expenses.

• Ensure adherence to company policies, safety protocols, and industry regulations.

• Handle administrative tasks, such as payroll, scheduling, and reporting.

6. Marketing and Promotion:

• Implement promotional campaigns and special events to drive store traffic.

• Collaborate with the marketing team to develop local advertising initiatives.

• Maintain the store’s social media presence, if applicable.

Skills and Qualifications:

• Proven experience in retail management, preferably in luxury or jewelry.

• Strong sales and customer service skills.

• Leadership abilities with experience managing and developing teams.

• Excellent organizational and multitasking skills.

• Knowledge of gemstones, precious metals, and jewelry design (preferred).

• Proficiency in retail software and POS systems.

• Attention to detail and a high level of integrity.

Education Requirements:

• High school diploma or equivalent (required).

• Bachelor’s degree in business administration, retail management