Provide first-level technical support for software applications and user queries

Assist in troubleshooting basic system issues and escalating complex cases

Support users with login issues, navigation, and system usage guidance

Maintain and update support tickets in the helpdesk system

Coordinate with internal teams to resolve user concerns in a timely manner

Perform basic system testing and report bugs or errors

Document common issues and solutions for future reference

Ensure high levels of customer service and user satisfaction