Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
3 - 8 years
- Operations Management:
- Oversee daily operations and manage a team of technicians to ensure efficient workflow and service delivery.
- Assign tasks and monitor progress to ensure all maintenance tasks are completed on time and to a high standard.
- Perform home maintenance services where required for the business to meet client needs and maintain service standards.
- Quality Control
- Conduct regular inspections and quality checks to ensure all work meets company standards and client expectations.
- Address any issues or defects promptly and implement corrective actions to prevent recurrence.
- Team Management and Training
- Provide training and support to team members to enhance their skills and ensure they are competent in performing their duties safely and efficiently.
- Conduct performance evaluations and provide feedback to help team members improve and grow within the company.
- Client Coordination and Customer Service
- Coordinate with clients to schedule services and ensure excellent customer service.
- Address client inquiries, concerns, and complaints promptly and professionally.
- Maintain detailed records of services performed and communicate with clients about the status and outcomes of maintenance tasks.
- Purchasing and Inventory Management
- Oversee the procurement of tools, equipment, and materials required for maintenance tasks.
- Manage inventory levels to ensure the availability of necessary supplies while controlling costs.
- Establish relationships with suppliers and negotiate contracts to secure the best prices and terms.
- Sales and Marketing
- Collaborate with the sales and marketing team to promote home maintenance services and attract new clients.
- Provide input on marketing strategies and participate in promotional activities to increase brand awareness and sales.
- Develop proposals and estimates for potential clients and follow up on leads to convert them into contracts.
- Safety and Compliance
- Implement and enforce safety regulations to ensure a safe working environment for all employees.
- Conduct regular safety training and drills to ensure team members are prepared for emergencies.
- Maintain compliance with local, state, and federal regulations related to health and safety.
- Communication with Security and Local Authorities
- Liaise with security personnel to ensure the safety of the worksite and prevent unauthorized access.
- Communicate with local authorities regarding permits, inspections, and other regulatory requirements.
- Respond to any incidents or emergencies in coordination with security and local authorities to ensure a prompt and effective response.
- Transportation
- Safely transport technicians and equipment to various job sites, ensuring timely arrivals and departures.
- Plan and optimize routes to minimize travel time and fuel consumption.
- Vehicle Maintenance and Inspections
- Conduct regular vehicle inspections to ensure the vehicle is in good working condition.
- Report any maintenance or repair needs to the Manager immediately.
- Perform minor vehicle repairs and maintenance tasks with assistance of the technicians, such as checking fluid levels, tire pressure, and battery health.
- Maintain with assistance of the technicians the cleanliness and good condition of the company vehicle, both interior and exterior.
- Ensure the vehicle is stocked with necessary supplies and equipment.