Network Monitoring & Operations

• Monitor network devices, servers, and applications using NOC tools (SolarWinds, Nagios, PRTG, etc.)

• Identify, troubleshoot, and resolve Level 1 network and system issues

• Ensure continuous uptime and performance of network infrastructure

Incident Management

• Perform initial triage and troubleshooting of alerts and incidents

• Log, track, and manage incidents through ticketing systems (ServiceNow, Remedy, etc.)

• Escalate complex issues to L2/L3 teams as per defined SLAs

Alert Handling & Troubleshooting

• Analyze alerts related to network (LAN/WAN), servers, and connectivity issues

• Perform basic troubleshooting for routers, switches, firewalls, and links

• Validate false positives and ensure accurate incident reporting

Communication & Reporting

• Provide timely updates to stakeholders on incident status and resolution

• Maintain detailed logs, reports, and shift handover documents

• Ensure adherence to SLAs and KPIs

Maintenance & Health Checks

• Perform routine system and network health checks

• Monitor bandwidth utilization, latency, and device performance

• Assist in scheduled maintenance activities