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Regulatory status Operations Department Manager Direct Manager Other Reports Subordinates
Overall objective of the job The Operations Manager is responsible for overseeing the day-to-day operations in Tadbeer Recruitment Company. This includes managing key departments such as housing management (accommodation of housemaids), logistics management, after-sales customer care, and maintenance management. The Operations Manager will ensure smooth operations across these functions, align them with company objectives, and maintain high-quality service for both clients and housemaids.
Functional tasks1. Overall Operational Oversight:
• Coordinating with Recruitment department on specific aspects (flight plan and everything related), housemaid accommodation, logistics, customer service, and maintenance activities.
• Implement and improve processes, policies, and procedures to ensure optimal operational efficiency.
2. Housing Management:
• Oversee the proper accommodation of housemaids, ensuring that housing meets the company’s standards for safety, comfort, and legal compliance.
• Coordinate with internal teams to secure suitable housing for housemaids.
• Manage any issues related to housing and take corrective actions as necessary.
3. Logistics Management:
• Ensure smooth and timely transportation of housemaids to and from assignments and other institutions like bank, hospitals, entertainment days...
• Organize the scheduling of logistics operations for housemaids’ transfers, arrivals, and departures in alignment with client needs.
4. After-Sales Customer Care Team Management:
• Supervise the after-sales customer service team, ensuring client inquiries are handled effectively and in a timely manner.
• Recommend for improving customer satisfaction and retention.
• Handle escalated customer complaints and provide solutions in line with company policies.
5. Maintenance Management:
• Oversee the maintenance of housemaid accommodations and ensure that any issues regarding repairs and maintenance are resolved promptly.
• Develop a proactive maintenance schedule to ensure all properties are always in excellent condition.
• Coordinate with in-housing staff for maintenance needs.
6. Team Leadership and Development:
• Lead, mentor, and support the team members across the departments concerned.
• Train staff on company procedures and standards, encouraging teamwork and continuous improvement.
• Conduct regular performance evaluations and provide feedback to ensure high productivity levels.
7. Compliance and Reporting:
• Ensure operations comply with all local labor laws, housing regulations, and company policies.
• Maintain accurate records, data, and reports for housing, logistics, customer service, and maintenance operations.
• Monitor and evaluate performance metrics for all operational areas.
8. Resource and Budget Management:
• Cost control of housing, logistics, maintenance, and customer care departments.
9. Cross-Departmental Collaboration:
• Work closely with the recruitment team to ensure smooth transitions and support for housemaids.
• Maintain open communication between all departments to achieve coordinated and efficient operations.
10. Custody of Official Documents and Belongings:
11. General Duties Related to Operations Management:
In accordance with Article 65 of the Saudi Labor Laws and the Company's rules and policies, I, the undersigned, hereby commit to acting to the best of my abilities, providing timely and high-quality outputs, acting in the Company's best interest and acting in my duties while maintaining proper conduct and the highest ethical standards.
