- Work closely with Sales, Inside Sales, and Finance teams to ensure smooth deal handovers and accurate billing.
- Establish, implement, and maintain Standard Operating Procedures (SOPs) to improve operational efficiency.
- Ensure compliance with company policies, documentation standards, and audit requirements.
- Coordinate cross-functional teams to ensure timely execution of projects and services.
- Oversee deployment of outsourced IT and cybersecurity personnel at client sites.
- Manage recruitment coordination, onboarding, attendance tracking, and contract renewals.
- Monitor staff performance, utilization, and client satisfaction.
- Maintain accurate records of outsourced resources, including timesheets and billing alignment.
- Coordinate recruitment activities including job postings, screening, interview scheduling, and onboarding.
- Manage employee documentation including contracts, personal files, and HR records.
- Handle internal HR operations such as QID processing and renewals in coordination with PRO.
- Medical insurance enrollment and renewals.
- Visa processing, labor contracts, and residency compliance.
- Liaise with PROs for government-related documentation and approvals.
- Track attendance, leave management, and timesheets for both internal and outsourced staff.
- Support employee engagement and assist in resolving basic HR-related queries.
- Coordinate training, certifications, and performance review processes.
- Ensure compliance with local labor laws and company HR policies.
- Support Finance in reconciling vendor invoices and client billing.
- Track operational costs, resource expenses, and project profitability.
- Assist in preparing weekly and monthly operational and financial reports.
- Support budgeting and forecasting related to operations and manpower.
- Act as a point of contact for operational and service delivery communication with clients.
- Provide regular updates on project status and coordinate post-delivery support.
- Address client concerns and ensure timely resolution in coordination with internal teams.
- Maintain strong client relationships through professional and transparent communication.
