Are you a seasoned professional in the security industry with in-depth knowledge of the local market and a proven track record in client support and service cost management? If so, we want you on our team!
Join us as an Operations Manager and help drive our success by shaping operational excellence, crafting tailored offers, and delivering exceptional client support.
What You’ll Do
As an Operations Manager, you’ll play a critical role in strengthening our operations, acquiring new business, and fostering lasting client relationships. Your key responsibilities include:
1. Local Market Expertise
- Leverage your in-depth knowledge of the local security market, trends, and service demands.
- Accurately assess the costs and requirements of individual security services.
- Provide insights to align offerings with client expectations and market dynamics.
2. Offer Preparation and Acquisition
- Collaborate with management to prepare competitive and tailored service offers.
- Participate in order acquisition processes, from crafting proposals to closing deals.
- Ensure offers are financially sound while meeting client needs and maintaining quality standards.
3. Client Support and Relationship Building
- Act as the primary point of contact for clients, ensuring their security requirements are met.
- Build and maintain strong, long-term relationships with clients through excellent service.
- Address client inquiries and concerns promptly and effectively.
4. Operational Management
- Oversee the delivery of security services to ensure they meet agreed standards.
- Manage and support security personnel to maintain performance and professionalism.
- Monitor service delivery costs to ensure efficiency and profitability.
5. Coordination with Management
- Work closely with senior management to align operational strategies with business goals.
- Provide regular updates on market trends, client needs, and service performance.
- Contribute to the development of operational policies and practices.
