Reporting to the Quality Assurance (QA) Manager, the Quality Assurance Executive is responsible for monitoring all products manufactured or served at all the assigned outlets/ warehouse. This role involves ensuring that all products adhere to established recipes and meet the quality standards set the Company and its Brands. The Quality Assurance Executive also plays a key role in assisting in operations, interacts with the customers to collect customer feedback and provide insights to senior management.
QUALITY CONTROL

• Assist in developing and maintaining all the standard recipes / product standards / quality guidelines and coordinate with concerned parties to update as and when necessary \

• Conduct regular audits on products, procedures, outlets, warehouses, etc, to ensure the the standards are met and guidelines are being followed

• Monitor supplier performance through supplier visits & inspections, conducting spot checks on deliveries & other means to ensure that the materials sources meet the required quality standards.

• Prepare periodical reports on audits, observations & other activities & forward for management information & actions of those concerned parties

• Follow up on the audit findings & corrective or preventive actions to ensure that the guidelines are met & improvements are made accordingly.

• Monitor visual merchandising / display & ensure that they are in line with company standards & guidelines

• Suggest methods to improve quality standards through various means such as use of technology, more efficient work processes, industry best practices, etc

• Responsible for Quality Management Software (QMS) and all of its related compliance and the maintenance of GMP/OPRP requirements and HACCP system OPERATIONAL

• Interact with customers and collect customer feedback from all outlets & present periodical report to Management including the type of complaint, actions taken to handle the customer & steps taken internally to investigate & prevent repetition

• Maintain all the documentation / files required by local authorities for Central Kitchen such as Trade License, Health Cards & any other local authority requirements.

• Ensure the documentation / files required by the food safety management system is updated & maintained up to date for any inspection

• Verify placed orders with outlets to ensure accuracy of forecasted sales mix for the day

Analyze the sales mix of outlets & present data periodically to the management to identify trends, business patterns, customer demands in order to make informed decisions .

PEOPLE MANAGEMENT

• Assist staff to improve performance and train and develop staff members that need improvement;
  assist in implementation of training programs

• Foster a collaborative and innovative work environment