We are looking for a dedicated and professional individual to join our team. The role requires excellent communication skills, a strong focus on customer service, and the ability to work effectively as part of a team.

Key Performance Areas:

1. Business Performance

• Handle the switchboard efficiently.
• Type letters, faxes, quotations, evaluation certificates, pro-forma invoices, and other correspondence.
• Sorted and distributed faxes/email messages to the relevant departments promptly.
• Ensure that customers’ calls are attended to in a timely manner.

2. Customer Focus

• Ensure the highest degree of customer satisfaction and retention at all times.
• Focus on delivering high-quality customer service.
• Communicate professionally with customers and callers.
• Maintain quality of service and customer satisfaction consistently.

3. People Development and Teamwork

• Support the overall objectives of the department.
• Encourage and maintain a high level of team spirit within the department.
• Work as a team member, assisting and supporting colleagues and other departments to achieve shared goals.
• Participate actively in unit-specific projects and cross-divisional initiatives.
• Attend, participate in, and contribute to team meetings.

4. Quality

• Manage personal schedule and productivity effectively.
• Maintain the highest levels of personal integrity, work standards, and business ethics.
• Take initiative and offer suggestions to improve service standards and quality.