Welcome customers, players, and visitors in a warm and professional manner

Manage and confirm bookings accurately

Ensure booking timings are followed correctly and sessions remain on schedule

Provide players and customers with clear information about bookings, timings, and general club services

Handle walk-ins, phone calls, WhatsApp messages, and general front desk inquiries

Operate POS systems and manage cashier responsibilities accurately

Process payments, issue receipts, and maintain proper cash handling procedures

Use Excel for basic reporting, tracking, and record keeping

Coordinate with the operations team to support smooth daily activities

Keep the reception area clean, presentable, and welcoming at all times

Assist in resolving minor customer concerns in a calm and professional manner

Support the overall customer journey by maintaining a positive and helpful attitude throughout the shift