Main Tasks and Responsibilities:

• Monitor Sales Management activities and sales metrics for sales agents / TLs and staff objectives including key sales activity metrics and sales objectives for the sales staff and providing guidance and support to enhance performance.
• Develop actionable, innovative and effective activities to achieve sales targets.
• Ensure that the sales agents / TLs exceed their targets in a manner compliant to Markai Policy and Code of Conduct
• Ensure there are regular team meetings to analyse progress and plan activity to succeed.
• Identify training needs and coordinating with the relevant departments/staff to ensure training is provided.
• Resolve management queries and staff and customer complaints.
• Ensure adequate compliance resources are in place and training is provided and by fostering a compliance culture. Ensure that reporting and operational control is effective through spot checks and follow ups on recommendations implemented.
• Implement best practices and recommended updates received from Compliance/Internal Controls and internal and external Audit points and issues.
• Drive the performance of the department by leading, managing and developing the team.
• Manage the team and work with HR to ensure the availability of adequate and skilled resources and fostering a performance driven and compliance-oriented culture in the department.
• Coach senior executives, planning career development and enhancing their professional skills and encourage them to continuously enhance operations and service levels.
• Manage the performance appraisal system to ensure that development opportunities are identified, and top performers are recognized.