We are seeking a proactive and organized Sales Admin Executive to support our sales and client management processes. This role is critical to ensuring seamless lead tracking, client onboarding, and operational efficiency. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is passionate about delivering exceptional client experiences.

Key Responsibilities

• Lead Management: Log and track leads in HubSpot CRM with 100% accuracy, ensuring all inquiries are captured and followed up within 12 hours.
• Client Onboarding: Coordinate client onboarding by sending service guides, collecting job details, and issuing payment links via Stripe or bank transfer.
• Follow-Ups: Conduct 20 client follow-ups per week via WhatsApp or email to ensure timely responses and client satisfaction.
• Task Coordination: Update task statuses in Asana, ensuring alignment with team deliverables and deadlines.
• Feedback Collection: Distribute feedback forms post-delivery and log responses in CRM.
• KPI Tracking: Monitor and report sales KPIs to support the Sales & Marketing Lead.
• Client Communication: Handle initial inquiries via WhatsApp or email, escalating urgent issues to CEO/COO within 1 hour.