Receive and process customer inquiries related to powder coating services

Prepare, issue, and follow up on quotations, proposals, and costings

Coordinate with production and technical teams regarding coating specifications, colors, thickness, and timelines

Process sales orders, job cards, delivery notes, and work instructions

Prepare sales invoices, proforma invoices, and related billing documents

Coordinate with accounts for invoice submission, approvals, and payment follow-ups

Monitor order status and ensure timely production, invoicing, and dispatch

Maintain accurate records of quotations, orders, invoices, and customer communications

Liaise with customers on order progress, invoicing details, and delivery schedules

Assist the sales team in achieving monthly and annual sales targets

Handle customer complaints related to service, delivery, or invoicing and coordinate resolutions

Prepare sales, invoicing, and collection reports as required