Welcome customers and record vehicle complaints accurately

Open and manage job cards with proper details

Coordinate with technicians on diagnosis, repair progress, and completion timelines

Prepare and explain repair estimates and recommendations clearly

Obtain customer approval before work begins

Follow up on pending approvals, parts status, and ongoing jobs

Keep customers updated through WhatsApp, phone, and direct communication

Support workshop scheduling and service flow

Assist with invoicing, final delivery, and vehicle handover

Maintain clear records of jobs, approvals, and customer communication

Handle customer concerns professionally and maintain service quality standards