1. Vehicle Check-In & Documentation
- Receive drivers/operators and verify work orders upon arrival, log vehicle details into the system (NetSuite), including model, registration, driver information, and reported issues.
- Classify jobs into Routine or Emergency Repairs and assign priority levels and Coordinate with security and workshop QC inspectors for vehicle movement.
- Issue and manage entry gate passes, tracking vehicle intake records.
2. Preventative Maintenance & Compliance Tracking
- Maintain a Preventative Maintenance Calendar and ensure vehicles receive scheduled servicing.
- Track certification renewals for fleet compliance certificates and gate passes, etc.
- Communicate with fleet managers and workshop teams to ensure vehicles meet all regulatory requirements.
- Maintain and update a compliance report with renewal deadlines and service history.
3. Workshop Coordination & Job Tracking
- Monitor, receive, and log service requests into the workshop tracking system.
- Ensure job card status is updated in the system and all repair tasks are recorded.
- Track deferred jobs and ensure they are scheduled for completion.
- Coordinate between workshop supervisors, technicians, and fleet managers to streamline job execution.
4. Vehicle Dispatch & Field Support
- Schedule vehicles for on-site repairs and field servicing as required.
- Manage and track mobile repair team dispatch and response times.
- Maintain a dispatch log to ensure timely and efficient service delivery.
5. Post-Service Inspection & Documentation
- Ensure quality checks and final inspections are completed before vehicle release.
- Notify fleet managers and drivers when vehicles are ready for collection.
- Archive maintenance records and track vehicle service history for audit purposes.
