In This Role, Your Responsibilities Will Be:
- Perform start up, commissioning, fault analysis, troubleshooting, repair, and maintenance activities for measurement and analyzer systems, including planning, execution, and customer reporting.
- Provide advanced technical support to customers to ensure reliable operation and maintenance of installed equipment.
- Conduct site surveys, site walk downs, and installed base assessments to identify upgrade, service, and consulting opportunities.
- Execute field modifications and upgrades independently or in collaboration with project leadership, as applicable.
- Deliver technical training and support during escalated service matters, particularly related to measurement products.
- Plan and execute Long Term Service Agreements (LTSA) and Annual Maintenance Contracts in line with contractual scope and terms.
- Build and maintain strong customer relationships to support long term partnerships and growth of aftermarket services.
- Monitor agreed performance metrics, analyze results, and take actions to meet or exceed service KPIs and execution standards.
- Identify continuous improvement and innovation opportunities and support their implementation.
- Ensure consistent application of Emerson business processes, tools, health, safety, and environmental standards.
- Adhere to Health, Safety & Environment policies as laid by the organization.
Who You Are:
You persist in achieving objectives even when faced with challenges and changing conditions. You communicate effectively across a variety of settings, adapting your approach to different audiences and situations. You build trust and collaboration by working openly with customers and colleagues to achieve shared goals. You contribute positively to team success by fostering cooperation, accountability, and continuous improvement.
