Oversee and manage all soft services operations to ensure high-quality service delivery

Supervise cleaning, landscaping, and other soft services activities, ensuring high cleanliness and presentation standards

Develop and implement service quality standards, procedures, and continuous improvement initiatives

Manage vendor relationships, negotiate contracts, and ensure compliance with SLAs to optimize cost and service quality

Conduct regular inspections and audits to ensure compliance with health & safety regulations and service standards

Coordinate with internal departments to align soft services with overall facility management objectives

Prepare and manage soft services budgets, monitor expenditures, and implement cost-saving initiatives without compromising quality

Lead, mentor, and manage soft services teams, including training, scheduling, and performance evaluations

Handle service requests and client complaints promptly to ensure timely resolution and customer satisfaction

Implement sustainability initiatives and best practices to support environmental objectives

Stay updated on industry trends and introduce innovative solutions to enhance service delivery

Ensure compliance with all relevant regulations and industry standards

Communicate effectively with clients and stakeholders, ensuring professional and timely resolution of concerns