- Manage and resolve incoming support requests via phone, email, and chat, ensuring timely and effective solutions for users.
- Troubleshoot and diagnose technical issues, guiding users through troubleshooting steps and escalating complex problems to senior staff.
- Maintain accurate records of all support interactions, including issue details, resolutions, and user feedback, within the CRM system.
- Create and update support documentation, FAQs, and knowledge base articles to empower users with self-service resources.
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