Respond to technical and non-technical calls from field team for purpose of supporting/resolving issues and providing directions as required.

• Suggest and report to Team Leader all Installation and Maintenance issues observed (Technical & non-technical related to company's daily operation) in line with different teams & to resolve in timely manner.

• Well-versed in company's new and existing service and technology offerings, boasting a profound understanding of product specifications, features, and functionalities.

• Must update company's CRM system and other systems used in daily operation upon successful or failure of any issues/problems and attached required logs & documentation..

• Detect meticulously, examine and diagnose technical problems reported by field team to resolve the root causes.

• Team-oriented and collaborative to work closely with others to achieve team goals.

• To convey technical information to non-technical customers clearly, providing solutions and guidance in an easily understandable manner.

• To be available on-call and standby during planned or unplanned activities.

• All other duties as assigned.