Full job description

Position Overview:

We are seeking a dedicated and proactive Telesales Assistant to join our dynamic team. As a Telesales Assistant, you will engage with customers via calls and chats to address inquiries, provide product information, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Connect with potential customers to provide accurate information about our platform, company policies, and services.
• Assist customers with onboarding to the platform.
• Provide training to customers on various trading terminologies, methods, and analyses.
• Educate clients on the company's platforms, trading products, account opening, deposit/withdrawal procedures, and troubleshooting.
• Address customer queries and complaints, following up until issues are resolved to ensure customer satisfaction.
• Maintain and build professional relationships that align with the company’s core values.
• Stay updated on product knowledge and industry trends to assist customers effectively.
• Keep detailed records of customer interactions and transactions.