Key Responsibilities

• Handle inbound and outbound calls professionally.

• Explain visa and immigration services to potential clients.

• Generate and follow up on leads from marketing campaigns and inquiries.

• Schedule appointments and consultations for immigration advisors.

• Maintain accurate client records and follow-up details in the CRM system.

• Provide information regarding visa requirements, documentation, eligibility, and processing timelines.

• Build and maintain strong client relationships.

• Meet daily and monthly calling and conversion targets.

• Coordinate with the visa processing team for client updates.

• Resolve client queries and provide excellent customer service.

  
  

Requirements

• Nepali national and Indian (MALAYALI Only) - Female

• Minimum 1–2 years of experience in telecalling, preferably in visa processing (immigration consultancy Is a Plus.

• Strong communication and interpersonal skills.

• Knowledge of immigration programs, visit visas, work permits, PR processes, and documentation.

• Ability to convince and handle clients professionally.

• Basic computer and CRM knowledge.

• Fluency in English; additional languages are an advantage.

• Target-oriented and self-motivated.

  
  

Preferred Skills

• Sales and negotiation skills.

• Customer handling and follow-up expertise.

• Multitasking and time management abilities.

• Knowledge of UAE immigration consultancy market is preferred.