• Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile – Greet – Offer – Thank). • Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times. • Collect and file all transaction supporting documents according to company's filing system and AML policies. • Resolve customer complaints, independently, wherever possible. • Read, understand, and comply with all announcements from the Head Office. • Forward technical support requests to the Head Office. • Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines. • Answer telephone calls and provide transfer rates/information as required. •Identify and cultivate potential customer relationships and business opportunities. • Provide necessary information to Head Office, Administration office or various company departments. • Promote and cross-sell new products and services to customers. • Perform adhoc assignments as delegated by immediate supervisors.