Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
1 - 2 years
- Greet guests warmly and guide them to their tables, creating a welcoming atmosphere that sets the tone for their dining experience.
- Manage reservations and waitlists efficiently, ensuring minimal wait times and optimal seating arrangements during peak hours.
- Coordinate with kitchen and service staff to ensure timely food and beverage delivery, enhancing guest satisfaction.
- Provide menus and explain daily specials, showcasing the restaurant’s offerings to entice guests and encourage orders.
- Monitor dining areas for cleanliness and guest needs, promptly addressing any issues to maintain a pleasant environment.
- Handle guest inquiries and complaints with professionalism, aiming for resolution and a positive experience.
- Assist in training new staff on host/hostess duties and customer service standards, fostering a collaborative team environment.
- Utilize point-of-sale systems for order entry and payment processing, ensuring accuracy and efficiency.
- Implement health and safety protocols diligently, ensuring compliance with local regulations and restaurant standards.
- Create a rapport with regular guests to enhance their experience and encourage repeat visits, contributing to customer loyalty.