JOB PURPOSE

To provide administrative support to Expo & Events Warehouse Manager including communication with both contract logistics staff and customers, liaising with transport companies and managing relevant documentation and reporting.

MAIN DUTIES/RESPONSIBILITIES

Customer Service

• To ensure accurate and prompt communication to internal and external customers on shipments status from order placement to final delivery.
• To understand the customer by being aware of the different requirements, needs and services for each one.
• To follow up requests and/ or problems that customers may experience.
• To keep ongoing records for key account customers shipments status.
• To be able to resolve complaints and disputes with relevant customers.
• To be pro-active in resolving issues and problems before they occur.
• To establish and document clear guidelines on the level of service that each customer requires.
• To ensure that relevant customers are kept satisfied.
• To be aware of the different services at the warehouse for all types of shipments to enable accurate communication of shipment status.
• To ensure proper and effective communication with other departments of the project team.
• To ensure that customers are satisfied and well informed on current trends in a specified area.

Team Leadership

• To be an active member of the team

QSHE

• To observe all company quality requirements at all times.
• To follow all procedures and reporting requirements in relation to the company's QSHE policies and working instructions. company's shipment and/or up-on on needs, shipment companies, Manager, the