- Oversee daily workshop operations, ensuring that all vehicles are serviced and repaired efficiently and to a high standard.
- Manage a team of technicians and service advisors, providing guidance and support to optimize performance and productivity.
- Implement and enforce health and safety regulations, maintaining a safe working environment for all staff and customers.
- Monitor workshop schedules and workloads, efficiently allocating resources to meet customer demands and minimize downtime.
- Control inventory levels and ordering of parts, ensuring that necessary components are available to avoid service delays.
- Develop and maintain strong relationships with customers, addressing their concerns and providing exceptional service.
- Analyze workshop performance metrics and implement strategies for continuous improvement in efficiency and customer satisfaction.
- Ensure compliance with manufacturer standards and warranty requirements, safeguarding the integrity of the workshop’s reputation.
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