Proactively interacting with the customers to secure new orders.Monitor and expedite shipments to ensure timely movement and delivery of cargo.Closely follow up with carriers and service providers to prevent delays and resolve operational issues.Maintain regular communication with customers and provide shipment status updates.Ensure all documentation related to shipments is properly prepared and processed.Coordinate with customs clearance teams and other stakeholders when required.Maintain accurate shipment records and update internal systems accordingly.Operating from customer locations when required.

Serving as the point of contact for customers which includes attending to all customer queries/enquiries/orders and coordinating the matters between the customers and production/operations staff.Maintaining customer records, order records and operational records.Visiting customers as and when required.Supporting the routine Finance related activities such as handling petty cash, maintaining the basic revenue and cost records and following up on the receivables.Taking minutes of management meetings and following up on action points.Administering the communication platforms of the top management.Handling the QHSE and general administration aspect of the organization.Handling all general administrative tasks of the organization.