1. Operations Management • Manage and control daily morning operations to ensure seamless delivery execution. • Ensure timely deployment of drivers and delivery assistants to maintain uninterrupted delivery schedules. • Ensure picking accuracy by the logistics team (pickers/drivers), including proper segregation by origin, and obtain Proof of Delivery (POD) with customer signature and seal for all deliveries. • Monitor and ensure on-time delivery performance across all assigned routes.2. Fleet & Route Coordination • Coordinate vehicle scheduling and allocate drivers and helpers efficiently across delivery routes. • Liaise with the Fleet Team to plan preventive maintenance and handle breakdowns or repairs promptly. • Maintain vehicle service records, inspection logs, and compliance documentation. • Track monthly vehicle mileage for maintenance planning and cost control. 3. Delivery Monitoring & Control • Monitor delivery vehicles using GPS systems (e.g., V-Zone) to optimize routing and ensure timely deliveries. • Identify and address any misuse of company vehicles. 4. Staff Supervision • Supervise drivers and pickers on daily assignments and operational activities. • Ensure compliance with safety standards, traffic regulations, and company policies. • Monitor and assess logistics team performance by analysing discrepancies such as missing items and non-compliance with LPO quantities during picking. • Monitor staff performance, attendance, behaviour, shift planning, and leave management. 5. Compliance & Documentation • Ensure adherence to food safety standards and regulatory requirements. • Arrange necessary passes and appointments for restricted locations by close coordination with Sales Team (e.g., palaces, airports, military sites). • Maintain proper records and ensure the drivers maintain licenses, permits, and operational documents by close coordination with Fleet team 6. Reporting & Performance Analysis • Prepare and submit reports to the Operations Manager, including: •Daily delivery performance, additional and pending orders, Vehicle breakdown and maintenance updates , Staff productivity, absenteeism, and disciplinary issues • Analyse route profitability and daily sales trends on a weekly and monthly basis and optimize routes where required (including route consolidation). 7. Process & System Management • Ensure for accurate tracking of staff attendance (clock-in/clock-out) and overtime. • Ensure regular toolbox talks are conducted with logistics staff to improve operational efficiency, along with one-on-one feedback sessions to support individual performance improvement. 8. Cross-Functional Coordination • Collaborate with Sales, Warehouse, and Invoicing teams to ensure smooth logistics operations and customer satisfaction

Quality Operations ManagementOwn and manage complete QA function (inbound to dispatch).Ensure adherence to defined quality standards, specifications, and shelf-life requirements.Drive real-time quality decisions in dynamic operational conditions.Inbound QC & Supplier QualityImplement robust incoming inspection protocols (Brix, grading, defects, maturity).Define acceptance/rejection criteria and ensure compliance.Support supplier qualification, audits, and vendor performance monitoring.E-commerce & Marketplace QAEnsure high-quality standards for online platforms (cut fruits, fresh packs, RTE).Minimize returns, complaints, and refunds through strict quality control.Align QA processes with high-speed fulfillment models.B2B & Wholesale QAEnsure compliance with customer-specific requirements (Retail, HORECA, Airlines).Manage bulk quality inspections and product standardization. Support key accounts with quality reporting and issue resolution.Food Safety & ComplianceEnsure compliance with FSSC 22000 / ISO 22000 / HACCP and UAE regulations.Maintain FSMS, traceability systems, and audit readiness.Stay updated on regulatory changes and ensure implementation.Customer Complaints & CAPAEnsure response within 24 hours and closure within 48 hours.Conduct RCA and implement Corrective & Preventive Actions (CAPA).Track trends and drive continuous improvement.Process Improvement & Waste ReductionDrive initiatives to reduce rejections, wastage, and variability.Improve shelf life, yield, and process efficiency.Team ManagementLead and develop a team of QA inspectors.Conduct regular training on quality and food safety standards.Audits & ReportingManage internal and external audits.Publish quality dashboards and KPI reports.