Quality Operations ManagementOwn and manage complete QA function (inbound to dispatch).Ensure adherence to defined quality standards, specifications, and shelf-life requirements.Drive real-time quality decisions in dynamic operational conditions.Inbound QC & Supplier QualityImplement robust incoming inspection protocols (Brix, grading, defects, maturity).Define acceptance/rejection criteria and ensure compliance.Support supplier qualification, audits, and vendor performance monitoring.E-commerce & Marketplace QAEnsure high-quality standards for online platforms (cut fruits, fresh packs, RTE).Minimize returns, complaints, and refunds through strict quality control.Align QA processes with high-speed fulfillment models.B2B & Wholesale QAEnsure compliance with customer-specific requirements (Retail, HORECA, Airlines).Manage bulk quality inspections and product standardization. Support key accounts with quality reporting and issue resolution.Food Safety & ComplianceEnsure compliance with FSSC 22000 / ISO 22000 / HACCP and UAE regulations.Maintain FSMS, traceability systems, and audit readiness.Stay updated on regulatory changes and ensure implementation.Customer Complaints & CAPAEnsure response within 24 hours and closure within 48 hours.Conduct RCA and implement Corrective & Preventive Actions (CAPA).Track trends and drive continuous improvement.Process Improvement & Waste ReductionDrive initiatives to reduce rejections, wastage, and variability.Improve shelf life, yield, and process efficiency.Team ManagementLead and develop a team of QA inspectors.Conduct regular training on quality and food safety standards.Audits & ReportingManage internal and external audits.Publish quality dashboards and KPI reports.