Most important qualifications:•           Strong financial analysis and quantitative skills.•           Proficiency in technological tools like Power BI, SAS, advanced PowerPoint, Ms-Excel, Alteryx, and OFSAA.

Microservices Development: Design, develop, and maintain microservices-based applications to meet business requirements.Technical Leadership: Provide technical leadership and guidance to junior team members, ensuring adherence to best practices and standards.Architecture Design: Collaborate with cross-functional teams to design and implement scalable and resilient microservices architectures.Code Review: Conduct code reviews to ensure code quality, performance, and maintainability.Troubleshooting: Troubleshoot and debug issues in production and non-production environments.Performance Optimization: Identify and implement performance optimizations for microservices to improve system efficiency.Documentation: Create and maintain technical documentation including design documents, API specifications, and deployment guides.Continuous Integration/Continuous Deployment (CI/CD): Implement CI/CD pipelines for automated testing, deployment, and monitoring of microservices.Collaboration: Collaborate with other teams including DevOps, QA, and Product Management to deliver high-quality software solutions

Proficiency in programming languages such as Python, TensorFlow, PyTorch, and Hugging Face Transformers.Experience working with APIs for OpenAI, Anthropic, Cohere, and Stability AI.Hands-on experience with prompt engineering, fine-tuning LLMs, and retrieval-augmented generation (RAG) techniques.Knowledge of vector databases (FAISS, Pinecone, ChromaDB) for efficient AI search and retrieval.Strong understanding of data privacy, AI ethics, and regulatory compliance (e.g., GDPR, AI Act, CCPA).

Job Description:We are seeking a skilled and motivated Scrum Master to guide and support our Agile teams in delivering high-quality products. The ideal candidate will act as a servant-leader, fostering collaboration, removing impediments, and ensuring the team adheres to Agile principles and Scrum practices.Key Responsibilities:Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.Act as a coach and mentor to the team, promoting Agile values and principles.Collaborate with Product Owners to ensure a well-defined and prioritized product backlog.Identify and remove obstacles to team progress, ensuring timely delivery of sprint goals.Foster a culture of continuous improvement, encouraging the team to reflect and enhance their performance.Track and report on team progress and metrics to stakeholders.Promote open communication, transparency, and accountability within the team and organization.Qualifications:Bachelor’s degree in a relevant field or equivalent experience.Certified Scrum Master (CSM) or equivalent certification is preferred.Proven experience in a Scrum Master or Agile Coach role.Strong understanding of Agile methodologies and Scrum framework.Excellent communication, leadership, and facilitation skills.Ability to resolve conflicts and foster a positive team environment.

6 plus years of experience in UAT Testing Experience in completing testing required for Swift File Act

Looking for an Assistant Vice President for our Non-Motor Team in UAE with at least 10 years of broking experience in the non-motor department, in the UAE.Given below are the key job responsibilities:�Identifying key resources to implement long term strategies and increase market penetration.�Ensuring smooth functioning of new business/renewal in the Non Motor department�Identifying ways to sustain revenue on long term basis.�Achieve new business targets both of DBU, BDU and other business channels including units.�Ensure maximum new business conversions and cross sell.�Identify new streams of revenue growth/new products.�Work closely with marketing, digital sales team in H.O to develop business development ideas/campaigns both in online and offline space. Improve visibility within the business / social circle.� Ensuring best customer service / technical support to all customers. Ensure widest possible cover provided to all customers at the most competitive prices.

Gather and document business requirements for the project, ensuring alignment with organizational goals and objectives (facilitate workshops)Collaborate with IT and business leaders to define and implement governance and management processes based on the framework.Analyse current business processes, identify areas for improvement, and recommend solutions.Support the design and implementation of business process improvements, ensuring compliance with principles and guidelines.Provide guidance and support to project teams in the application of practices.Monitor and report on the progress of the project, ensuring that milestones and objectives are met.Conduct training and awareness sessions for stakeholders on principles and practices.Document Procedures and process as required.

Role Overview:We are looking for an Expert AI and Automation Architect with 15+ years of experience in designing, implementing, and managing AI and automation frameworks across enterprise IT environments. The ideal candidate will have deep expertise in integrating AI-driven automation within monitoring and service management platforms, specifically SolarWinds, Dynatrace, Nexthink, and ServiceNow. This role requires a forward-thinking individual who can leverage AI to enhance IT operations, automate routine tasks, and improve decision-making processes.Key Responsibilities:Architect and Design AI and Automation Solutions:Lead the design and architecture of AI-driven automation frameworks integrated with SolarWinds, Dynatrace, Nexthink, and ServiceNow.Ensure that the AI and automation solutions are scalable, reliable, and capable of enhancing IT operations, service management, and digital experience management.Implementation and Configuration:Oversee the deployment and configuration of AI-driven automation tools within the ServiceNow platform and across integrated monitoring solutions.Customize AI models and automation workflows to align with organizational goals, enhancing incident response, problem resolution, and service delivery.Integration Management:Design and implement AI-driven automation across the integrated platforms (SolarWinds, Dynatrace, Nexthink, and ServiceNow) to support predictive analytics, automated remediation, and proactive monitoring.Develop and maintain machine learning models and automation scripts that facilitate real-time data processing, incident prediction, and intelligent decision-making.AI-Powered Monitoring and Incident Management:Leverage AI to enhance the monitoring capabilities of SolarWinds, Dynatrace, and Nexthink, enabling predictive maintenance, anomaly detection, and automated incident resolution.Integrate AI-driven insights into ServiceNow to optimize ITSM processes, reducing Mean Time to Resolution (MTTR) and improving service efficiency.Automation Strategy and Best Practices:Develop and enforce best practices for AI and automation across IT operations, ensuring alignment with business objectives.Create and implement strategies to measure and improve key performance indicators (KPIs) such as operational efficiency, service availability, and employee productivity through automation.Troubleshooting and Problem Resolution:Lead efforts to troubleshoot and resolve complex issues within AI-driven automation frameworks and their integration with monitoring and service management platforms.Provide expert-level support for AI and automation-related incidents, ensuring rapid resolution and minimal impact on IT operations and end users.Documentation and Training:Document the architecture, configuration, integration points, and operational procedures for AI and automation frameworks.Provide training and knowledge transfer to internal teams to ensure they can effectively use and manage AI-driven automation solutions.Stakeholder Collaboration:Work closely with IT operations, data science, and service management teams to gather requirements and ensure AI and automation solutions align with business objectives.Collaborate with vendors and partners to stay updated on the latest AI and automation features, integration capabilities, and best practices.Security and Compliance:Ensure that AI-driven automation frameworks and their integrations adhere to organizational security policies and compliance requirements.Implement security best practices within the AI and automation architecture and across integrated systems.Required Qualifications:Experience: 15+ years of experience in IT, with at least 10 years focused on AI and automation architecture, design, management, and integration.Technical Expertise: Extensive hands-on experience with AI-driven automation tools, machine learning models, and platforms like ServiceNow, SolarWinds, Dynatrace, and Nexthink.Integration Skills: Proven experience in integrating AI and automation solutions with monitoring and service management platforms.Architecture and Design: Proven track record of designing and implementing large-scale AI and automation frameworks in enterprise environments.AI/ML Expertise: Expertise in developing and deploying machine learning models and AI algorithms for IT operations and service management.Troubleshooting: Strong problem-solving skills with the ability to troubleshoot complex issues in AI and automation frameworks and their integrations.Collaboration: Excellent communication skills, with the ability to work effectively with cross-functional teams and stakeholders.Certifications: Relevant certifications in AI, machine learning, and automation are highly preferred.

Role Overview:We are seeking an experienced and expert-level NOC (Network Operations Center) Manager to lead our NOC team. The ideal candidate will have extensive experience in network operations, team leadership, and strategic planning. As the NOC Manager, you will be responsible for overseeing the day-to-day operations of the NOC, ensuring that the team efficiently monitors, identifies, and resolves network and system issues, and maintaining the overall performance and reliability of our IT infrastructure.Key Responsibilities:Leadership and Team Management:Lead and manage a team of L1 and L2 NOC Engineers, providing guidance, mentorship, and support to ensure optimal team performance.Develop and implement training programs to enhance the technical skills and knowledge of the NOC team.Foster a collaborative and proactive work environment, encouraging teamwork and continuous improvement.Operational Oversight:Oversee the 24/7 operations of the NOC, ensuring continuous monitoring of network and system performance.Establish and maintain standard operating procedures (SOPs) for incident detection, response, escalation, and resolution.Ensure that the NOC operates within defined service level agreements (SLAs), minimizing downtime and disruptions to business operations.Incident and Problem Management:Take ownership of major incidents and high-priority issues, coordinating the response and ensuring timely resolution.Lead post-incident reviews, identifying root causes, and implementing corrective actions to prevent recurrence.Collaborate with other IT teams to manage and resolve complex network and system issues.Performance Monitoring and Reporting:Implement and maintain advanced monitoring tools and systems to provide real-time visibility into network and system performance.Analyze performance data to identify trends, potential issues, and areas for improvement.Generate regular reports on NOC activities, incident trends, and key performance indicators (KPIs) for senior management.Strategic Planning and Continuous Improvement:Develop and execute a strategic plan for the NOC, aligning with overall business objectives and IT strategy.Drive continuous improvement initiatives within the NOC, focusing on enhancing operational efficiency, reducing incident response times, and optimizing network and system performance.Stay informed about emerging technologies and best practices in network operations and incorporate them into the NOC's operations.Vendor and Stakeholder Management:Manage relationships with external vendors and service providers, ensuring that their services meet the organization's needs and SLAs.Act as the primary point of contact for internal stakeholders, providing updates on NOC activities and addressing any concerns or requirements.Budget and Resource Management:Manage the NOC’s budget, ensuring that resources are allocated efficiently and that costs are controlled.Oversee the procurement of tools, equipment, and software necessary for NOC operations.Required Qualifications:Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow).Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.

Role Overview:We are looking for a motivated L1 Application Support Engineer to provide frontline support for our suite of business-critical applications. The ideal candidate will have foundational knowledge in software applications and systems, excellent problem-solving skills, and experience with key monitoring and support tools like SolarWinds, Dynatrace, ServiceNow, and Nexthink.Key Responsibilities:1. Monitoring & Incident Detection:- Monitor application health, performance, and logs using tools like SolarWinds, Dynatrace, and Nexthink.- Identify and report application errors and performance issues.- Respond to alerts, ensuring prompt detection and escalation of critical issues.2. Application Support & Troubleshooting:- Provide first-level support for application-related queries and issues.- Use monitoring tools to analyze incidents, validate user inputs, and reproduce issues for troubleshooting.- Perform preliminary troubleshooting, including reviewing error logs and supporting end-user queries.3. Incident Management & Resolution:- Record incidents using ServiceNow, categorize, and prioritize based on severity and impact.- Communicate updates with users and stakeholders until issues are resolved.- Escalate unresolved or complex issues to L2 Application Support or Development teams.4. User Training & Assistance:- Provide guidance on application functionalities and best practices.- Assist with onboarding new users by creating training material or conducting sessions.5. Collaboration & Communication:- Work closely with L2/L3 teams to support issue resolution.- Communicate with development teams for deeper application issues.- Participate in regular team meetings for continuous improvement.6. Documentation & Knowledge Base:- Maintain documentation on standard operating procedures (SOPs), known issues, and resolutions.- Update the knowledge base with FAQs and common troubleshooting steps.Required Qualifications:- Experience: 1-3 years in application support or IT support roles.- Technical Skills: Understanding of software applications and troubleshooting techniques.- Tools: Experience with monitoring tools like SolarWinds, Dynatrace, Nexthink, and incident management systems like ServiceNow.- Troubleshooting & Problem-Solving Skills: Ability to quickly analyze and resolve application issues.- Communication: Excellent communication skills for explaining technical concepts.

Role Overview:We are seeking a proactive L1 Infrastructure Support Engineer to provide support for hardware, servers, and storage systems. The candidate should have a foundational understanding of IT infrastructure with experience in using key tools like SolarWinds, Dynatrace, ServiceNow, and Nexthink for monitoring and incident management.Key Responsibilities:1. Monitoring & Incident Detection:- Monitor servers, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink.- Detect and respond to hardware and software alerts promptly.- Escalate issues to L2/L3 teams following standard procedures.2. Basic Troubleshooting & Incident Management:- Perform basic troubleshooting for hardware and system issues, using logs and system diagnostics.- Record incidents in ServiceNow, categorize, and escalate as needed.- Communicate incident status and resolution steps clearly to stakeholders.3. Infrastructure Maintenance & Support:- Assist with routine maintenance tasks like updates, backups, and health checks.- Support hardware and software installations and upgrades under L2 guidance.- Use Nexthink for deeper endpoint insights and health checks.4. Documentation & Reporting:- Maintain accurate documentation for infrastructure setups and troubleshooting processes.- Generate regular reports on infrastructure health and incident metrics.5. Collaboration & Communication:- Coordinate with L2/L3 teams to resolve issues efficiently.- Participate in team discussions to support continuous improvement.Required Qualifications:- Experience: 1-3 years of experience in infrastructure support roles.- Technical Skills: Basic knowledge of servers, virtualization, and networking.- Tools: Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow.- Problem-Solving: Effective troubleshooting skills for infrastructure issues.- Communication: Clear communication for technical and non-technical discussions.Preferred Qualifications:- Certifications like CompTIA Server+ or basic infrastructure certifications.- Experience with virtual environments and cloud-based infrastructure.

Location - Abu DhabiKey Responsibilities:1. User Support & Incident Detection:- Provide initial support for issues related to desktops, laptops, printers, and mobile devices.- Use tools like Nexthink to monitor and analyze endpoint performance and user experience.- Escalate unresolved or complex issues to L2 teams through ServiceNow.2. Hardware & Software Troubleshooting:- Assist with troubleshooting for hardware peripherals and connectivity issues.- Support software installations, updates, and configurations on user devices.- Use SolarWinds and Dynatrace for endpoint performance and health analysis.3. Incident Management & Resolution:- Log all incidents in ServiceNow, categorize by priority, and resolve or escalate as required.- Track open incidents for timely resolution.- Keep users informed about status and resolution steps.4. User Account & Access Management:- Support user account setup, password resets, and VPN or network access.- Use Nexthink for endpoint activity and usage analytics.5. Documentation & User Training:- Document troubleshooting steps and resolutions for internal knowledge sharing.- Educate users on best practices for using their devices and common issues.Required Qualifications:- Experience: 1-3 years in technical support or helpdesk roles.- Technical Skills: Basic knowledge of operating systems, productivity tools, and hardware troubleshooting.- Tools: Experience with monitoring tools like SolarWinds, Dynatrace, Nexthink, and incident platforms like ServiceNow.- Customer Service & Problem-Solving Skills: Strong customer focus and technical troubleshooting ability.- Communication: Strong verbal and written communication skills.

Role Overview:We are looking for an experienced and motivated L1 Team Lead to oversee the first-level IT support team. The L1 Team Lead will be responsible for guiding the team in providing exceptional support for applications, infrastructure, and end-user systems. The ideal candidate will possess strong technical skills, leadership abilities, and experience with monitoring and support tools like SolarWinds, Dynatrace, ServiceNow, and Nexthink.Key Responsibilities:1. Team Leadership & Mentorship:- Lead, mentor, and coach a team of L1 support engineers to achieve individual and team performance goals.- Provide technical guidance to the team for incident detection, troubleshooting, and resolution.- Conduct regular team meetings and training sessions to share best practices and enhance team skills.2. Monitoring & Incident Coordination:- Oversee team activities for monitoring application, infrastructure, and endpoint performance using tools like SolarWinds, Dynatrace, Nexthink, and ServiceNow.- Ensure that incidents are promptly detected, logged, categorized, and prioritized based on impact.- Act as an escalation point for complex or unresolved incidents and facilitate efficient handoffs to L2/L3 teams.3. Incident Management & Reporting:- Ensure timely resolution of incidents and service requests by the L1 team.- Monitor ticket queues in ServiceNow to maintain SLAs for response and resolution times.- Generate daily, weekly, and monthly reports on incident metrics, team performance, and key support trends.4. Process Improvement & Knowledge Management:- Review support processes and workflows to identify areas for improvement and operational efficiency.- Maintain and update SOPs, troubleshooting guides, and knowledge base articles.- Ensure consistent documentation of incident resolution steps and root cause analysis.5. User Support & Communication:- Communicate incident status, updates, and resolutions effectively to end-users and stakeholders.- Foster a customer-centric support environment, ensuring a positive user experience.- Manage escalations and customer feedback to improve service quality.6. Collaboration & Cross-Functional Coordination:- Coordinate closely with L2/L3 teams, development teams, and other IT departments for issue resolution and support improvement.- Participate in cross-functional meetings to address support challenges, share insights, and drive continuous improvement initiatives.Required Qualifications:- Experience: 3-5 years in IT support, with at least 1-2 years in a team lead or supervisory role.- Technical Skills: Solid understanding of IT infrastructure, applications, and end-user systems.- Tools: Hands-on experience with SolarWinds, Dynatrace, Nexthink, and ServiceNow for monitoring and incident management.- Leadership & Problem-Solving: Strong leadership, decision-making, and problem-solving abilities to guide the team effectively.- Communication: Excellent communication and interpersonal skills to manage stakeholders, team members, and end-users.

Role Overview:The Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption. This role requires strong expertise in incident management processes, coordination, and communication with various stakeholders to minimize business impact.Key Responsibilities:- Manage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents.- Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.- Escalate incidents as necessary according to established escalation processes.- Communicate incident status, impact, and resolution progress to stakeholders, including users and management.- Conduct post-incident reviews to identify root causes and ensure continuous improvement in incident management processes.- Maintain and update the incident management process documentation and ensure compliance with ITIL or other relevant frameworks.- Develop and deliver training on incident management processes and tools to IT staff.- Collaborate with Problem and Change Managers to ensure seamless coordination between incident, problem, and change management processes.Required Qualifications:- Bachelor’s degree in Information Technology, Computer Science, or a related field.- 5+ years of experience in IT service management, with a focus on incident management.- Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.- Strong understanding of ITIL incident management processes and best practices.- Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.Key Skills:- Expertise in incident management and coordination.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.- Ability to work under pressure and manage high-stress situations.- Strong organizational and multitasking skills.

The SLA Analyst will be responsible for managing Service Level Agreements (SLAs) within ServiceNow, ensuring timely and accurate tracking of performance metrics. Key tasks include automating SLA and KPI reporting, monitoring service delivery against agreed-upon targets, and analyzing performance data to identify areas for improvement. The role involves collaborating with cross-functional teams to optimize SLA processes, troubleshoot issues, and enhance reporting dashboards. The SLA Analyst will also ensure compliance with internal and external SLA requirements, generate insightful reports, and present findings to stakeholders. Strong analytical skills, attention to detail, and experience with ServiceNow are essential for success in this role.

Role Overview:We are seeking an L1 NOC (Network Operations Center) Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of network and IT infrastructure, with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The L1 NOC Engineer will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the network and systems.Key Responsibilities:Monitoring and Incident Detection:Continuously monitor network, systems, and applications using various monitoring tools.Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.Escalate issues to L2 or L3 engineers as necessary, following established protocols.Initial Troubleshooting:Perform basic troubleshooting on network and system issues, including connectivity problems, hardware failures, and application errors.Use remote tools to access and troubleshoot network devices, servers, and workstations.Document all incidents, troubleshooting steps, and resolutions in the incident management system.Incident Management:Categorize and prioritize incidents based on severity and impact.Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.Network and System Maintenance:Assist in routine network and system maintenance tasks, including applying patches, updates, and configuration changes.Support in performing health checks on network devices, servers, and critical applications to ensure optimal performance.Documentation and Reporting:Maintain accurate and up-to-date documentation of the network topology, configurations, and standard operating procedures (SOPs).Generate daily, weekly, and monthly reports on network performance, incidents, and other key metrics.Collaboration and Communication:Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve complex issues and improve network reliability.Participate in team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement initiatives.Shift Work and On-Call Support:Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.Participate in on-call rotations to ensure coverage during off-hours and weekends.Required Qualifications:Experience: 1-3 years of experience in IT support, network operations, or a related field.Technical Skills: Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs. Familiarity with network devices such as routers, switches, and firewalls.Monitoring Tools: Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow, Jira).Troubleshooting: Strong analytical and problem-solving skills, with the ability to perform basic troubleshooting on network and system issues.Communication: Excellent communication skills, both written and verbal, with the ability to document and explain technical issues clearly.Certifications: CompTIA Network+, CCNA, or other relevant certifications are preferred.

Experience:8+ years of professional experience in cybersecurity and/or telecommunications.Proven track record in project management using recognized methodologies (e.g., Agile, Waterfall).Core Skills:Strong research, critical thinking, and problem-solving abilities.Advanced analytical skills to assess risks and recommend actionable solutions.Technical Knowledge:Familiarity with cybersecurity frameworks (e.g., ISO 27001, NIST), telecom standards, and risk management practices.Ability to research and evaluate emerging technologies to enhance security and efficiency.Communication and Documentation:Exceptional written and verbal communication skills for preparing technical documentation, reports, and presentations.Expertise in creating visually appealing and effective presentations, including the use of infographics to simplify complex information.Proven ability to develop technical documents (e.g., user manuals, installation guides, and API documentation).Experience in developing training materials and delivering presentations to diverse audiences.Creative and Design Skills:Proficiency in tools like PowerPoint, Canva, or Adobe Illustrator to design infographics and visual content for presentations.Ability to distil complex data into easily digestible visuals that enhance understanding.Collaborative Skills:Work effectively with technical teams to gather complex information and translate it into clear documentation and visuals.Edit, proofread, and enhance technical documents for accuracy and usability.

Utilize expertise in Flutter, Android, Java, Kotlin, Dart, and React to develop responsive pages for both mobile and web applications.Implement architectural patterns such as Hooks, MVC, MVP, MVVM, and MVI to ensure scalability and maintainability of codebases.Integrate third-party libraries and REST services seamlessly into applications, ensuring optimal performance and user experience.Employ Material Design principles and AndroidX components for consistent UI/UX across platforms.Implement Coroutines, Room, Realm, SQLite, LiveData, and Flow for efficient data handling and management.Integrate APIs including Firebase, REST, SOAP, and push notifications for real-time communication and updates.Implement security measures such as encryption and token headers for secure data storage and transmission.Utilize Git, Jira, and DevOps tools for version control, project management, and continuous integration/continuous deployment (CI/CD).Collaborate with cross-functional teams for requirement gathering, code reviews, and quality assurance.Utilize Azure Pipeline for automated builds and releases to Google Play and Apple Store.Provide support for staging and production environments, including performance monitoring and error tracking.Stay updated with the latest technologies and best practices in mobile and web development, contributing to the team's knowledge base.

Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.Able to prioritize logged tickets based on Business Impact.Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction. Liaise with other teams within and outside the unit to negotiate dependencies Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit Responsible to manage and maintain release notes and document all the change setsSkills and Background Excellent communication (oral and written) and organization skills. Must have support and coordination experience in Mobile applications. Must have good understanding of JIRA and the workflow involved. Must have working exposure to various team collaboration and support tracking tools like Zendesk, ALM, Confluence etc. Good exposure on both Scrum and Kanban methodologies Good to have a programming experience in at least 1 modern programming languages/ frameworks such as Java Node.JS, Go Lang, Python, or others. Good knowledge of SQL and one common database technology, such as Oracle, MySQL Infrastructure knowledge including RESTful APIs, SOAP Apis, Single Sign On, LDAP, Search Technologies

Strong background in identity protocols such as SAML 2 and OpenID Connect/OAuthBackground on system integrationRelevant experience in ITStrong writing, communication, and presentation skills with the ability to present to a variety of external audiencesHave a development skills in JAVA and .NET/PHPExpertise in developing web-based applications using Java/J2EE and .NETFamiliar with Web environments and web technologiesExperienced in Testing processStrong organizational skillsAbility to excel in a fast-paced environment and work under pressureStrong interpersonal skillsStrong problem-solving skillsExperience of working in production support projects (this will be an added advantage).

1) Cybersecurity Architecture & Design:Lead the design and implementation of comprehensive security architectures for both on-premises and cloud environments.Ensure that security solutions align with business objectives and comply with industry standards. 2) Cyber Defense and Operations:Oversee day-to-day cybersecurity operations, including monitoring, detection, and response activities.Develop and maintain cybersecurity defenses against emerging threats and vulnerabilities. 3) Strategic & Tactical Security Guidance:Provide expert security guidance to executive leadership and cross-functional teams.Develop and implement long-term cybersecurity strategies that align with business goals. 4) Risk Assessment & Management:Conduct thorough risk assessments to identify potential threats and vulnerabilities.Develop and implement risk mitigation strategies to protect critical assets. 5) Vulnerability & Threat Management:Manage vulnerability assessment programs and threat intelligence activities.Coordinate the patch management process and ensure timely remediation of identified vulnerabilities. 6) Cloud Security Expertise:Design and manage secure cloud infrastructures, ensuring compliance with security policies and best practices.Implement and monitor cloud security controls, including data protection, identity management, and access controls. 7) Security Operations Management:Lead the security operations center (SOC) and coordinate incident response efforts.Ensure that all security tools and processes are functioning effectively and efficiently. 8) Compliance & Auditing:Ensure that the organization complies with relevant security regulations and standards (e.g., GDPR, ISO 27001).Conduct regular security audits and assessments to verify compliance and identify areas for improvement. 9) Incident Response & Digital Forensics:Lead the incident response team in managing and investigating security incidents.Conduct digital forensic investigations to identify the root cause of incidents and recommend corrective actions. 10) Network & Endpoint Security:Implement and manage network security solutions, including firewalls, intrusion detection/prevention systems, and VPNs.Oversee endpoint security management, including antivirus, encryption, and mobile device security. 11) Application & Data Security:Ensure the secure development and deployment of applications, incorporating security into the SDLC.Implement data security measures, including encryption, DLP, and secure data storage practices. 12) Identity & Access Management (IAM):Design and manage IAM systems to ensure secure access to resources.Implement multi-factor authentication (MFA) and least privilege access controls. 13) Email & Web Security:Manage email and web security solutions to protect against phishing, malware, and other cyber threats.Develop and enforce policies for secure email and web usage.

Requirements:- Experience with Engineering or Architectural Consultancy (if the candidate have experience in Interior design companies as BD and dealt with Engineering & Architectural consultancy would also be considered)- Engineering Educational background- Arabic Speakers highly preferred but not must if they match the other requirements- Business Development / Sales Experience.

KEY RESPONSIBILITIES / ACCOUNTABILITIESLead the implementation of quality frameworks and standards and related programs (e.g. DGEP, EFQM, ISO, etc.) for SDG.Identify and prioritize SDG's quality programs and initiatives in line with SDG strategic objectives and international best practices.Conduct excellence benchmarking activities for adopting best practices in SDG.Ensure the delivery of Customer Satisfaction surveys and related measurement and analysis and provide comprehensive report to senior management.Strategically plan local and international awards participations for SDG’s with the aim to position SDG as a leader in digital transformation as an entity and individual products.Develop and implement the policy and compliance strategy to identify, develop, formulate and update the required internal and external (Government-wide) policies and standards related to Government Digital Services and delivery channels (websites, Apps, etc)Act as a custodian for all policies and standards, managing the entire end-to-end lifecycle including team formation, drafting, circulation for comments, publishing and alignment and coordination with key internal stakeholdersDevelop improvements plans to Department policies and direct the implementation of procedures and controls covering relevant procedural/legislative requirementsLead and ensure optimization of policies, processes and procedures emphasizing digitization and paperless strategiesLead and ensure involvement and communication with internal and external stakeholders throughout the entire lifecycle of policies and standards Lead and ensure appropriate information and training activities take place to publicize published policies and standards for proper adoption and implementationLead and schedule compliance monitoring program, identifying, assessing, monitoring and reporting all digital compliance risksConduct evaluations and assessments and/or facilitate internal & external audits to measure compliance with published policies & standardsDevelop and oversee control systems to prevent or address violations of digital guidelines and policies by Government entitiesFacilitate requests or queries by Government entities and ensure communication with the concerned function in a timely mannerCollaborate with the Government entities to develop effective action plans to resolve compliance issues or requests raised by the relevant government authorityOversee, maintain, and improve the Dubai Services system and manage, monitor and facilitate Government entities services information providedManage and monitor the Digital Transformation key performance indicators (KPIs) of Government Entities through Dubai ServicesEnsure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of Digital Dubai’s data and information in conjunction with the Information Security DepartmentDefining and reporting on Digital Transformation KPIs to concerned stakeholders at the Government level (e.g. Dubai Government Excellence Program, the Executive Council)Continuously evolve the Policy and Compliance operating model in compliance with relevant policies to optimize performance and resource utilizationPrepare and recommend the Quality & Excellence section budget based on benchmarking, insights and analysisMonitor the financial performance of the Quality & Excellence section against budgets to identify and capitalize on potential areas for cost reduction and performance improvement opportunitiesManage daily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindsetProvide management information and insights on all dimensions of Quality & Excellence performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requestsManage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scope and quality)Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are monitored and achieved during the course of the yearTake ownership of his/her own learning agenda by identifying development needs and address these gaps with an individual development plan, detailing the appropriate actions to be taken, in consultation with the reporting managerStrive to achieve the highest levels of proficiency on all the competencies and skills required to perform the roleKeep abreast of relevant professional/industry developments, new techniques and current topics through continued education and professional networksMINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLSBachelor’s degree in Business Administration, Strategic Management, Industrial Engineering or equivalentProfessional certification in Strategic Planning such as CSBPP (Certified Strategy and Business Planning Professional), SPP (Strategic Planning Professional) or equivalent preferred8 -10 years of relevant experience in Policy Development and Compliance4 years in position of progressively increasing managerial responsibilitiesUAE experience with government / semi-government organizations and/or multinational companies is preferredPolicy and compliance principles and processesStatistical analysis techniques and practicesFluent written and spoken Arabic and English essentialAdapts style and uses persuasion in delivering messages where issues may be complex, audience perspectives may be divergent, or information may be non-routine in natureBudget SupervisedOperational Expenses (AED)Capital Expenses (up to AED)Projects Budgets (AED)Major interactions with All Digital Dubai entities.Major interactions with external Government agencies, Regulatory authorities, External agencies, external auditors

Should have 5+ years experience in developing modern AEM 6.5 solutions.Having experience with AEM as a Cloud Service/Development using AEM SDK and / or AMS is an advantage.Able to create and maintain customer-facing Adobe solutions and be involved within the implementation of large-scale software platforms, including the implementation of caching strategies, suitable design patterns, memory utilization, performance, security etc. for the components/services that you deliver.Should be an expert in know-how of the AEM Technology-Stack (Sling, JCR, CRX, OSGi, HTL, Touch UI, Core Components, Workflows, Multi Site Manager, Editable templates, Content fragments, XF, AEM assets).Experience in component/templates integration using CSS, JavaScript, and related frameworks such as Nodejs/Angular is a plus.Should be comfortable with Git and associated workflows, Maven/NPM builds.Knowledge on Maven integration with UI frontend builds is an added advantage

Candidate should have 8+ years of experience in Oracle ERP HRMS and Payroll modules.Below are the skills required.Expertise in technical components of Oracle ERP HRMS and Payroll modules.b) Hands on experience on Oracle eBusiness Suite technical components like RICE components, Workflows, AME, HRMS APIs.c) Expertise in Oracle HRMS and Payroll inbound and outbound interfaces and Payroll APIs.d) Good experience in functional setups of Oracle ERP Core HR, Payroll modules. Expert in Oracle Payroll fast formulas.e) Good communication and documentation skills. Well versed in AIM methodology