Lead the design, review, and implementation of fire fighting systems, water supply networks, and HVAC systems for commercial, industrial, and residential projects.Prepare detailed mechanical drawings, specifications, and calculations for MEP systems.Conduct site inspections, commissioning, and testing of mechanical installations to ensure compliance with design specifications and codes.Coordinate with architects, electrical engineers, civil engineers, and contractors for integrated project execution.Ensure adherence to NFPA, ASHRAE, SMACNA, and local codes/regulations in system design and installation.Review and approve mechanical shop drawings, material submittals, and technical documentation.Provide technical support and guidance to junior engineers and site teams.Conduct feasibility studies, cost estimation, and value engineering for mechanical systems.Troubleshoot system issues and propose corrective actions during installation and operation.Maintain project schedules, budgets, and documentation for timely project delivery.

Key Responsibilities:• Operations Management: Oversee day-to-day operations within the real estate development projects, ensuring smooth coordination between departments.• RERA Compliance: Ensure all operations and projects are in full compliance with Dubai’s Real Estate Regulatory Agency (RERA) laws and regulations, including registration, contracts, and dispute resolution.• Reasonably good knowledge on the legal formalities of the development coy. Able to liaise with the lawyers to get the various agreements and claims drafted on time. • Process Optimization: Analyze, design, and improve operational processes to increase efficiency and reduce costs in project management and customer service.• Budget Management: Oversee and manage operational budgets for real estate projects, ensuring costs are controlled and in alignment with financial goals.• Client Relations: Manage relationships with key clients and stakeholders, handling escalations and ensuring satisfaction through high-quality service delivery• Supervise agents and develop agency management strategies to improve performance and achieve sales targets.• Oversee and supervise project handover processes, ensuring seamless transition to clients and resolving any issues during the handover phase.• Team Leadership: Lead and mentor the operation steam, ensuring high performance, continuous improvement, and adherence to industry standards

We are seeking a highly experienced and motivated Customer Relationship Manager to join our team.The ideal candidate will have over 5 years of managerial experience in real estate development, with astrong ability to handle sales, operations, and post-sale teams. The CRM will be responsible for managingand nurturing client relationships, ensuring customer satisfaction, and driving continuous improvement in our customer service processes.Key Responsibilities:• Develop and maintain strong relationships with key clients in the real estate development sector.• Oversee and manage sales, operations, handover and post-sale teams to ensure seamless servicedelivery and customer satisfaction.• Act as the main point of contact for clients, addressing their needs and resolving issues promptlyand effectively.• Collaborate with internal teams to ensure customer feedback is integrated into product andservice improvements.• Lead customer service initiatives and training programs to enhance team performance.• Monitor and analyze customer service metrics to identify trends and areas for improvement.• Prepare and present regular reports on customer satisfaction, team performance, and servicedelivery.• Ensure compliance with industry standards and regulations in all customer interactions andprocesses.• Develop and implement strategies to enhance customer loyalty and retention.• Manage customer inquiries and complaints through various channels, ensuring timely andsatisfactory resolutions.