Welcome customers, players, and visitors in a warm and professional mannerManage and confirm bookings accuratelyEnsure booking timings are followed correctly and sessions remain on scheduleProvide players and customers with clear information about bookings, timings, and general club servicesHandle walk-ins, phone calls, WhatsApp messages, and general front desk inquiriesOperate POS systems and manage cashier responsibilities accuratelyProcess payments, issue receipts, and maintain proper cash handling proceduresUse Excel for basic reporting, tracking, and record keepingCoordinate with the operations team to support smooth daily activitiesKeep the reception area clean, presentable, and welcoming at all timesAssist in resolving minor customer concerns in a calm and professional mannerSupport the overall customer journey by maintaining a positive and helpful attitude throughout the shift