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E-Solutions IT Services Pvt Ltd

E-Solutions IT Services Pvt Ltd

Job Title: Program Manager – Branded FaresEmployment Type: Full-Time (FTE)Experience-14-18 yearsLocation - Doha QatarKey Focus Areas:Agile MethodologiesProject ManagementRisk ManagementRole Overview:We are seeking a results-driven Program Manager to lead the Branded Fares initiative across all digital touchpoints. This role is instrumental in ensuring seamless project execution, stakeholder alignment, and delivering a best-in-class customer experience, while contributing to the organization’s broader digital transformation agenda.Responsibilities:Program Ownership & Delivery:Lead the end-to-end delivery of the Branded Fares program across all platforms and channels.Define and manage the program roadmap, delivery milestones, key performance indicators (KPIs), and governance framework.Oversee project planning, execution, and delivery within scope, timeline, and budget constraints.Proactively identify and mitigate risks, manage dependencies, and drive issue resolution.Cross-Functional Leadership:Lead cross-functional project teams comprising product, IT, commercial, and external partners.Align team efforts with strategic business goals and ensure effective coordination among stakeholders.Stakeholder Engagement:Serve as the primary point of contact for program-related communications with internal and external stakeholders.Provide regular updates to senior leadership on program progress, key decisions, risks, and outcomes.Ensure alignment across departments including commercial, product, and technology teams.Customer Experience & Digital Sales:Translate branded fare propositions into intuitive, optimized digital experiences.Drive user acceptance testing (UAT) and ensure readiness for go-to-market execution.Leverage customer insights and data to improve customer journeys and digital performance.Continuous Improvement:Monitor post-launch performance and gather customer feedback to identify opportunities for ongoing enhancements.Support the broader vision of digital retail transformation by contributing to innovation and best practices.

Posted 9 months ago