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H & H Group Of Companies DMCC Careers

H & H Group Of Companies DMCC

H & H Group Of Companies DMCC

The Customer Service Agent is responsible for providing excellent customer support by managing inquiries, resolving complaints, and offering accurate information about products and services. The role also includes handling leads, supporting order management, maintaining clear records, and collaborating with team members to ensure a seamless customer experience.Key ResponsibilitiesCustomer Interaction:Respond promptly to customer inquiries via phone, email, WhatsApp, and other communication channels.Provide accurate and detailed information about products, services, and promotions.Lead Management:Create and qualify leads in the CRM system based on predefined criteria.Assign qualified leads to the sales team and ensure all relevant data is accurately recorded.Problem Solving:Handle customer complaints and resolve issues professionally and on time.Escalate unresolved or complex issues to the relevant department when necessary.Order Management:Assist customers with order placement, tracking, and follow-ups.Coordinate with logistics and warehouse teams to ensure timely delivery of products.Follow up on RTO (Return to Origin) orders and provide updates to the E-commerce team.Documentation & Reporting:Maintain accurate records of customer interactions and transactions in the CRM system.Provide regular feedback and reports to management regarding common customer concerns and suggestions for improvement.Team Collaboration:Work closely with other team members to ensure smooth service delivery.Key Performance Indicators (KPIs)Response Time: Answer customer inquiries within 5 minutes via WhatsApp and within 24 hours for emails.Issue Resolution: Resolve at least 95% of customer complaints within 24 hours.Lead Management: Ensure 100% accuracy in CRM records.Order Fulfillment: Coordinate with logistics and warehouse teams to ensure timely deliveries.

Posted 6 months ago

· Check the printing press before the print run begins. · Check the designs to be printed and make the inks by mixing necessary shades. of colours. · Select the anilox roller/sleeve as per the design. · Do the ink mixing as per requirements of the design. · Monitoring equipment to ensure that it is operating efficiently and safely · Reviewing digital print files to ensure that they are ready for production · Mixing chemicals to create inks that are used in the printing process · Load paper into the press using a hydraulic lift or other equipment, according to manufacturer specifications · Monitoring ink levels in the press and adding ink as needed to ensure that the press does not run out of ink mid-job · Cleaning the press and replacing parts as needed to keep it running smoothly. · Making adjustments to the printing press to ensure correct print out put is obtained. · Monitor the viscosity of ink used.Duties· Take the production plan from the immediate supervisor and arrange all raw materials and accessories near the machine.· Run the machine at the optimum speed and ensure the product satisfies the desired quality levels · Delegate the jobs to his team member with clear instructions.· Ensure the packing of product as per the standard operating procedure. · Keep the machine and surroundings neat and clean.Monitor the printout put through the digital interface. · Maintain the records of production like logbooks. Record the daily production in the given format and submit at the end of the shift to immediate supervisor. · He will be responsible for the tools and accessories supplied to him. · Do any jobs as and when requested by the supervisor. · Mount plates on the sleeve.KPI / PERFORMANCE INDICATORS· Performance: This KPI will measure the Operator’s ability to run the machine at a production speed equal to the standard speed · Quality: This KPI will measure the reject rate of the output of the machine the operator is running · Safety: This KPI will record the number of minor and major incidences that occur to the operator or their team and measure against standards set by the QHSE team · Maintenance: This KPI will record how many times the operator conducted routine maintenance throughout a specified time period

Posted 7 months ago

Ink Mixing & Matching:Mix and match water-based inks to achieve the desired colors and shades required for flexographic printing.Conduct color tests and adjustments as necessary to maintain consistent quality and color fidelity.Operate a spectrophotometer Inventory & Stock Management:Monitor and manage the inventory of inks, additives, and chemicals in the ink room.Coordinate with the production management to ensure timely ordering of ink supplies and maintain adequate stock levels.Record Keeping & Documentation:Maintain accurate records of all ink formulas, color matching activities, and ink consumption. · Ensure that all documentation related to the ink kitchen, including ink formulas, is up-to[1]date and easily accessible.Quality Control & Testing:Perform routine tests to verify ink properties such as viscosity, pH, and color consistency.Troubleshoot and resolve ink-related issues during production runs in collaboration with the printing team. Safety & Cleanliness:Ensure that the ink room is kept clean and organized, following safety protocols to prevent contamination and accidents.Adhere to all safety guidelines for handling and storing inks and chemicals.Waste Management & Recycling:Manage the disposal and recycling of excess or expired ink in compliance with environmental regulations and company policies.Implement ink reclamation processes to reduce waste and promote cost savings by reusing leftover inks.Collaboration & Communication:Work closely with the production and quality control teams to ensure that ink quality meets printing specifications.Communicate any issues related to ink performance or stock levels to the relevant departments.

Posted a year ago

Plate Mounting:Prepare and mount flexographic plates onto cylinders or sleeves according to jobspecifications and print layouts.Ensure accurate alignment and registration of plates using specialized mountingequipment.Conduct quality checks on mounted plates to ensure there are no defects, such asmisalignment, bubbles, or damage, that could affect print qualityPlate & Anilox CleaningClean plates after use, ensuring they are free from ink, debris, and any potentialcontaminants before storage or reuse.Perform routine cleaning of anilox rollers to maintain ink transfer quality and prevent buildup.Utilize proper cleaning methods and chemicals to ensure the longevity and performance of plates and anilox rollers.Plate Storage & Management:Organize and store plates systematically in designated areas to ensure easy access andreuse.Maintain an updated and accurate inventory of all plates, including the condition, usagehistory, and location.Ensure proper handling and storage conditions to prevent plate damage or deterioration.Record Keeping:Maintain detailed records of all plate mounting activities, including job specifications, platealignment, and any issues encountered.Keep comprehensive records of plate cleaning schedules, anilox roller maintenance, andany repairs or replacements.Ensure that all records are accurate, up-to-date, and easily accessible for auditing andreviewAnilox Roller ManagementMonitor the condition of anilox rollers, identifying and documenting any wear or damage.Coordinate with the maintenance team for regular inspections and refurbishing of aniloxrollers as needed.Maintain records of anilox roller specifications, including cell volume, line screen, andengraving type.Safety & Equipment Maintenance:Adhere to all safety protocols for handling plates, anilox rollers, and cleaning chemicals.Ensure that all plate mounting and cleaning equipment is properly maintained and in goodworking condition.Report any equipment malfunctions or safety hazards to the Pre-Press Supervisorpromptly.Collaboration & Communication:Work closely with the pre-press and production teams to ensure that all plates and aniloxrollers are prepared and available for scheduled print runs.Communicate any issues related to plate quality, mounting, or anilox roller performance tothe relevant departments.

Posted a year ago

· Check the printing press before the print run begins. · Check the designs to be printed and make the inks by mixing necessary shades. of colours. · Select the anilox roller/sleeve as per the design. · Do the ink mixing as per requirements of the design. · Monitoring equipment to ensure that it is operating efficiently and safely · Reviewing digital print files to ensure that they are ready for production · Mixing chemicals to create inks that are used in the printing process · Load paper into the press using a hydraulic lift or other equipment, according to manufacturer specifications · Monitoring ink levels in the press and adding ink as needed to ensure that the press does not run out of ink mid-job · Cleaning the press and replacing parts as needed to keep it running smoothly. · Making adjustments to the printing press to ensure correct print out put is obtained. · Monitor the viscosity of ink used.Duties· Take the production plan from the immediate supervisor and arrange all raw materials and accessories near the machine.· Run the machine at the optimum speed and ensure the product satisfies the desired quality levels · Delegate the jobs to his team member with clear instructions.· Ensure the packing of product as per the standard operating procedure. · Keep the machine and surroundings neat and clean.Monitor the printout put through the digital interface. · Maintain the records of production like logbooks. Record the daily production in the given format and submit at the end of the shift to immediate supervisor. · He will be responsible for the tools and accessories supplied to him. · Do any jobs as and when requested by the supervisor. · Mount plates on the sleeve.KPI / PERFORMANCE INDICATORS· Performance: This KPI will measure the Operator’s ability to run the machine at a production speed equal to the standard speed · Quality: This KPI will measure the reject rate of the output of the machine the operator is running · Safety: This KPI will record the number of minor and major incidences that occur to the operator or their team and measure against standards set by the QHSE team · Maintenance: This KPI will record how many times the operator conducted routine maintenance throughout a specified time period

Posted a year ago

The S&OP Demand Planner plays a crucial role in aligning the sales, manufacturing, and supply chain functions of a company to ensure that the organization can meet its sales goals while maintaining optimal inventory levels and operational efficiency, and responsible for developing, monitoring, and adjusting demand forecasts to ensure the efficient operation of the Sales & Operations Planning (S&OP) process. The primary purpose of this role is to support investment decisions, profitable growth and ensure top notch customer satisfaction with all stake holders.The role involves close collaboration with manufacturing, sales, marketing, finance, and supply chain teams to create a consensus-based demand plan that supports the company’s strategic goals. The Demand Planner ensures that inventory levels are optimized to meet customer demand while minimizing excess stock and obsolescence.Demand Forecasting:· Develop and maintain rolling demand forecasts using statistical models, historical sales data, market trends, and customer insights.· Collaborate with sales, marketing, and product management teams to incorporate promotional plans, new product launches, other factors into the demand forecast and also ensure constant product integrity.· Regularly review and adjust demand forecasts based on actual sales performance and changing market conditions.S&OP Process Management:· Facilitate monthly S&OP meetings, ensuring that key stakeholders are aligned on demand, supply, and financial plans.· Present demand plans and assumptions during S&OP meetings, highlighting risks, opportunities, and scenarios to optimize decision-making.· Work closely with supply chain and operations teams to ensure supply plans align with demand forecasts, balancing customer service levels with inventory costs and resolving supply chain constraints and discrepancies between supply and demand.Data Analysis & Reporting:· Analyze demand data to identify trends, deviations, and underlying drivers of demand variability.· Generate and distribute reports on forecast accuracy, demand variability, and inventory performance.· Use data insights to recommend actions for improving forecast accuracy, inventory management, and overall S&OP effectiveness.· Monitor and report on all related KPI’s to meet and exceed the target (>95%) related to forecast accuracy and conversion rate and backlog (<10%) and/or any KPI that is set that can help to support and improve the S&OP Process.Collaboration & Communication:· Serve as the primary point of contact for all demand-related inquiries and issues.· Partner with finance to align demand forecasts with financial plans and budgets.Continuous Improvement:· Continuously seek to improve forecasting methods, tools, and processes.· Lead or participate in cross-functional projects aimed at enhancing the S&OP process, improving demand planning accuracy (>95%), or optimizing inventory levels.· Stay current with industry best practices, technological advancements, and emerging trends in demand planning and S&OP.

Posted a year ago

The S&OP Demand Planner plays a crucial role in aligning the sales, manufacturing, and supply chain functions of a company to ensure that the organization can meet its sales goals while maintaining optimal inventory levels and operational efficiency, and responsible for developing, monitoring, and adjusting demand forecasts to ensure the efficient operation of the Sales & Operations Planning (S&OP) process. The primary purpose of this role is to support investment decisions, profitable growth and ensure top notch customer satisfaction with all stake holders.The role involves close collaboration with manufacturing, sales, marketing, finance, and supply chain teams to create a consensus-based demand plan that supports the company’s strategic goals. The Demand Planner ensures that inventory levels are optimized to meet customer demand while minimizing excess stock and obsolescence.Demand Forecasting:· Develop and maintain rolling demand forecasts using statistical models, historical sales data, market trends, and customer insights.· Collaborate with sales, marketing, and product management teams to incorporate promotional plans, new product launches, other factors into the demand forecast and also ensure constant product integrity.· Regularly review and adjust demand forecasts based on actual sales performance and changing market conditions.S&OP Process Management:· Facilitate monthly S&OP meetings, ensuring that key stakeholders are aligned on demand, supply, and financial plans.· Present demand plans and assumptions during S&OP meetings, highlighting risks, opportunities, and scenarios to optimize decision-making.· Work closely with supply chain and operations teams to ensure supply plans align with demand forecasts, balancing customer service levels with inventory costs and resolving supply chain constraints and discrepancies between supply and demand.Data Analysis & Reporting:· Analyze demand data to identify trends, deviations, and underlying drivers of demand variability.· Generate and distribute reports on forecast accuracy, demand variability, and inventory performance.· Use data insights to recommend actions for improving forecast accuracy, inventory management, and overall S&OP effectiveness.· Monitor and report on all related KPI’s to meet and exceed the target (>95%) related to forecast accuracy and conversion rate and backlog (<10%) and/or any KPI that is set that can help to support and improve the S&OP Process.Collaboration & Communication:· Serve as the primary point of contact for all demand-related inquiries and issues.· Partner with finance to align demand forecasts with financial plans and budgets.Continuous Improvement:· Continuously seek to improve forecasting methods, tools, and processes.· Lead or participate in cross-functional projects aimed at enhancing the S&OP process, improving demand planning accuracy (>95%), or optimizing inventory levels.· Stay current with industry best practices, technological advancements, and emerging trends in demand planning and S&OP.

Posted a year ago

Position Overview: The Government Relations Specialist will oversee government-related processes for a group of companies with over 1,000 employees, based in both Freezones (JLT, Jebel Ali) and mainland UAE. The role involves managing large-scale visa, work permit applications, while coordinating with the company-appointed PRO to ensure compliance with UAE regulations.· Visa and Work Permit Management: Handle the full process of visa and work permit applications, renewals, and cancellations for both Freezone and mainland employees, ensuring high volumes are managed efficiently.· In-House Typing Setup: Establish and manage in-house typing capabilities with the support of the HR team for processing government applications, ensuring accuracy and speed in document preparation.· Application Typing: Manage and ensure accurate large-scale typing of government applications, including visa, work permit, and related documents, following UAE labor and immigration guidelines.· Government Liaison: Work closely with the company-appointed PRO to facilitate communication with government authorities and Freezone entities, ensuring smooth application processes.· Compliance Management: Stay informed of changes in UAE labor, immigration laws, and Freezone regulations, ensuring all processes are aligned with current legal requirements.· Document Management: Ensure proper collection, verification, and submission of employee documents for visas, work permits, medicals, Emirates IDs, and related government requirements.· Record Keeping: Maintain detailed records of all employee visas, work permits, and other government-related documents, ensuring timely renewals and compliance.· Reporting: Provide regular updates and reports to management regarding the status of employee applications and in-house typing operations.· Problem Solving: Collaborate with the PRO and government bodies to resolve any issues or delays in the visa and work permit processes.· Employee Support: Offer guidance to employees on their visa and work permit status, ensuring their concerns are addressed effectively.

Posted a year ago

Job Title: Head of Sales - Local AccountCompany: Al Bayader InternationalIndustry: Food PackagingLocation: DubaiAbout Al Bayader International (ABI):Al Bayader International is a leading provider of innovative and sustainable packaging solutions, serving a diverse range of industries, predominantly in the GCC. With a commitment to environmental stewardship and customer satisfaction, ABI has established itself as a leader in the food packaging industry. We are seeking a dynamic and results-oriented Head of Sales - Local Account to drive our sales efforts, manage key accounts, and contribute to the company’s strategic growth objectives.Job Overview:The Head of Sales - Local Account will be responsible for managing and growing key local accounts while overseeing and motivating a sales team. This role requires a strategic focus on driving revenue growth, fostering client relationships, and working closely with cross-functional teams to align sales strategies with overall business goals. The ideal candidate will have a strong background in sales management, business development, and team leadership, with experience in B2B environments, particularly in the food packaging or FMCG sectors.Key Responsibilities:Account Management:Manage and grow key local accounts by developing strong, long-term client relationships and ensuring customer satisfaction.Sales Strategy Development:Develop and implement tailored sales strategies to drive revenue growth in local markets, focusing on key customer needs and market trends.Team Leadership:Oversee and motivate a sales team, setting clear objectives and providing coaching, mentoring, and performance feedback to ensure a high-performance culture.Cross-Department Collaboration:Work closely with other departments, such as marketing, operations, and product development, to ensure alignment with company objectives and smooth execution of sales strategies.B2B Support:Provide customers with detailed product information, samples, and catalogs, and offer tailored solutions to meet their packaging needs.Reporting & Analytics:Prepare sales reports, track month-to-date performance, and analyze sales data to identify trends, opportunities, and areas for improvement.Customer Needs Assessment:Understand and anticipate customer needs, offering tailored product recommendations and solutions to drive client satisfaction and loyalty.Negotiations & Transactions:Lead contract negotiations and pricing discussions with key clients, ensuring profitable sales while maintaining strong customer relationships.Market Expansion:Identify new business opportunities and markets within the local region, particularly focusing on driving growth in the food packaging sector.

Posted a year ago

Job Title: Sales Supervisor Company: Al Bayader International Industry: Food Packaging Location: Abudhabi About Al Bayader International (ABI): Al Bayader International is a leading provider of innovative and sustainable packaging solutions, serving a diverse range of industries, predominantly in the GCC. With a commitment to environmental stewardship and customer satisfaction, ABI has established itself as a leader in the food packaging industry. We are seeking a dynamic and results-oriented Sales Supervisor to manage and motivate our sales team and help drive company objectives. Job Overview: The Sales Supervisor will be responsible for overseeing and motivating a diverse sales team, including those working in retail stores across Abu Dhabi. This role involves close coordination with other departments to meet company objectives, manage customer inquiries, and ensure smooth retail operations. The ideal candidate will have experience in sales management, retail operations, and customer service, with a focus on delivering results and fostering a high-performance culture. Key Responsibilities: Customer Interaction: Address customer inquiries about products, prices, availability, and uses, both in-store and via phone (landline and mobile). B2B Support: Provide customers with product samples, catalogs, and detailed product information within the B2B section. Administrative Duties: Prepare daily sales reports, track month-to-date reports for all retail stores, and manage inventory levels by checking stock and reordering merchandise as needed. Product Displays: Plan, assemble, and stock product displays in retail stores, especially for newly launched items, ensuring visibility and appeal. Customer Needs: Assist customers in selecting products that meet their needs, offering recommendations and helping them locate or purchase products based on their preferences. Sales Transactions: Compute sales prices, process cash or credit payments, and handle all transactions efficiently and accurately, including opening and closing cash registers, balancing cash drawers, and preparing relevant documentation (charge slips, coupons, etc.). Store Maintenance: Ensure the cleanliness and organization of the store, shelves, and counters prior to store opening. Packaging: Bag or package purchases, ensuring a seamless customer experience at the point of sale.

Posted a year ago

Job Title: Sales Manager Company: Al Bayader International Industry: Food Packaging Location: AbduhabiAbout Al Bayader International (ABI):Al Bayader International is a leading provider of innovative and sustainable packaging solutions, serving a diverse range of industries, predominately in the GCC. With a commitment to environmental stewardship and customer satisfaction, ABI has established itself as a leader in the food packaging industry. We are seeking a dynamic and results-oriented Sales Manager to lead our sales efforts, manage key accounts, and contribute to our growth strategy.Job Description:Position Overview: The Sales Manager will be responsible for developing and executing sales strategies, managing a diverse sales team, and working closely with other departments to achieve company objectives. The role requires strong leadership, market knowledge, and the ability to drive revenue growth while fostering a high-performance sales culture.Key Responsibilities:Team Management: Manage, mentor, and motivate the sales team, ensuring alignment with company targets and objectives.Sales Strategy Development: Develop and implement effective sales strategies and tactics to meet or exceed sales targets, ensuring market competitiveness.New Business Development: Identify and pursue new business opportunities, exploring potential markets to expand ABI's reach and influence.Customer Relationship Management: Establish and maintain strong relationships with key customers, partners, and stakeholders to ensure customer satisfaction and long-term partnerships.Sales Performance Monitoring: Create and manage sales forecasts and budgets, regularly reviewing sales performance and providing updates to senior management.Sales Reviews: Conduct sales reviews with key accounts every three months, analyzing outlet and SKU-level performance, providing actionable feedback, and implementing improvement strategies.Reporting & Feedback: Provide regular reports and updates to senior management on sales performance, market trends, and team progress, ensuring transparency and alignment with company goals.Coaching & Development: Provide ongoing coaching, mentoring, and performance feedback to team members, fostering a culture of continuous improvement.Collaboration: Work closely with other departments such as marketing, product development, and operations to align sales strategies with broader company objectives.

Posted a year ago

Plate Mounting:Prepare and mount flexographic plates onto cylinders or sleeves according to jobspecifications and print layouts.Ensure accurate alignment and registration of plates using specialized mountingequipment.Conduct quality checks on mounted plates to ensure there are no defects, such asmisalignment, bubbles, or damage, that could affect print qualityPlate & Anilox CleaningClean plates after use, ensuring they are free from ink, debris, and any potentialcontaminants before storage or reuse.Perform routine cleaning of anilox rollers to maintain ink transfer quality and prevent buildup.Utilize proper cleaning methods and chemicals to ensure the longevity and performance of plates and anilox rollers.Plate Storage & Management:Organize and store plates systematically in designated areas to ensure easy access andreuse.Maintain an updated and accurate inventory of all plates, including the condition, usagehistory, and location.Ensure proper handling and storage conditions to prevent plate damage or deterioration.Record Keeping:Maintain detailed records of all plate mounting activities, including job specifications, platealignment, and any issues encountered.Keep comprehensive records of plate cleaning schedules, anilox roller maintenance, andany repairs or replacements.Ensure that all records are accurate, up-to-date, and easily accessible for auditing andreviewAnilox Roller ManagementMonitor the condition of anilox rollers, identifying and documenting any wear or damage.Coordinate with the maintenance team for regular inspections and refurbishing of aniloxrollers as needed.Maintain records of anilox roller specifications, including cell volume, line screen, andengraving type.Safety & Equipment Maintenance:Adhere to all safety protocols for handling plates, anilox rollers, and cleaning chemicals.Ensure that all plate mounting and cleaning equipment is properly maintained and in goodworking condition.Report any equipment malfunctions or safety hazards to the Pre-Press Supervisorpromptly.Collaboration & Communication:Work closely with the pre-press and production teams to ensure that all plates and aniloxrollers are prepared and available for scheduled print runs.Communicate any issues related to plate quality, mounting, or anilox roller performance tothe relevant departments.

Posted a year ago

Ink Mixing & Matching:Mix and match water-based inks to achieve the desired colors and shades required for flexographic printing.Conduct color tests and adjustments as necessary to maintain consistent quality and color fidelity.Operate a spectrophotometer Inventory & Stock Management:Monitor and manage the inventory of inks, additives, and chemicals in the ink room.Coordinate with the production management to ensure timely ordering of ink supplies and maintain adequate stock levels.Record Keeping & Documentation:Maintain accurate records of all ink formulas, color matching activities, and ink consumption. · Ensure that all documentation related to the ink kitchen, including ink formulas, is up-to[1]date and easily accessible.Quality Control & Testing:Perform routine tests to verify ink properties such as viscosity, pH, and color consistency.Troubleshoot and resolve ink-related issues during production runs in collaboration with the printing team. Safety & Cleanliness:Ensure that the ink room is kept clean and organized, following safety protocols to prevent contamination and accidents.Adhere to all safety guidelines for handling and storing inks and chemicals.Waste Management & Recycling:Manage the disposal and recycling of excess or expired ink in compliance with environmental regulations and company policies.Implement ink reclamation processes to reduce waste and promote cost savings by reusing leftover inks.Collaboration & Communication:Work closely with the production and quality control teams to ensure that ink quality meets printing specifications.Communicate any issues related to ink performance or stock levels to the relevant departments.

Posted a year ago