Customer Relationship Management:· Build and nurture long-term relationships with C-level executives and key stakeholders across strategic accounts.· Regularly engage with customers to understand their evolving needs, expectations, and satisfaction levels.Business Growth:· Identify cross-sell and upsell opportunities within existing accounts, ensuring continuous business expansion.· Develop actionable strategies to increase revenue by aligning customer objectives with our service offerings.Account Strategy Development:· Design and implement comprehensive account strategies for each strategic customer, ensuring alignment with organizational goals.· Establish and monitor key performance indicators (KPIs) for account success, focusing on retention, satisfaction, and growth metrics.Internal Collaboration:· Act as the primary point of contact between clients and internal delivery, technology, and leadership teams.· Facilitate regular cross-functional meetings to align on project priorities, deadlines, and deliverables.Performance and Metrics:· Continuously track account health, utilizing tools like NPS, customer satisfaction scores, and churn analytics.· Provide monthly and quarterly performance reports, highlighting achievements, risks, and actionable recommendations.Customer Advocacy:· Advocate for customer needs in internal strategy discussions, ensuring services evolve to meet market demands.· Host customer success reviews and workshops to reinforce the value delivered by our solutions.Issue Resolution:· Proactively identify and resolve potential service delivery issues, minimizing impact on client operations.· Implement processes for continuous improvement in customer service standards.