Managed and prioritized incoming emails, calls, and correspondence to ensure timely and accurate responsesScreened and shortlisted job applicants conducted initial phone/in-person interviews and supported recruitment processesAssisted in onboarding by communicating company policies, procedures, and coordinating orientation activitiesMaintained and updated employee records, files, and HR databases with accuracy and confidentialityTrained and supported new administrative staff on company procedures and best practicesCoordinated daily office operations, including scheduling, work assignments, and resource allocationDeveloped and implemented administrative procedures to improve efficiency and workflowHandled sensitive information and documentation in compliance with confidentiality standardsPrepared reports, presentations, and business documents for meetings and management useMonitored office supply inventory, placed orders, and managed vendor relationshipsResolved client and employee inquiries/complaints by providing effective solutions and maintaining positive relationshipsProcessed and tracked license renewals, official paperwork, and other regulatory requirementsSupported cross-functional projects by collaborating with team members to meet deadlines