We are seeking a young and energetic Female Customer Support Representative to join our team and deliver exceptional service across various digital and voice-based platforms.If you are passionate about customer care and thrive in a fast-paced environment, we’d love to hear from you!Handle incoming and outgoing customer communications through phone, email, live chat, and social media.Assist customers with account-related queries, transaction details, and mobile/digital banking platform navigation.Guide customers through KYC processes, digital onboarding, and verification procedures.Educate customers on available services, products, promotions, and platform updates.Accurately identify customer problems and resolve basic issues independently.Track open issues and ensure timely follow-up until resolution.Utilize CRM tools like Zendesk or Salesforce to log and track customer interactions and maintain accurate data.Provide 24/7 support coverage, including rotational shifts, weekends, and public holidays as required.Adhere strictly to company policies, including customer data protection, privacy laws, and financial compliance protocols.Maintain a clean legal record and commit to confidentiality through NDA agreements.