Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other assigned communication channels Contribute to sales performance by identifying cross-selling opportunities and assisting in lead conversion Provide accurate information about products, services, policies, and procedures Handle customer complaints, resolve issues within scope, and escalate unresolved cases to relevant teams Route requests outside the call centre’s responsibility to appropriate departments for follow-up Keep and update all interactions in the CRM or ticketing system accurately Meet performance metrics including response time, call quality, and customer satisfaction Maintain a high level of professionalism and service quality in all interactions Support company initiatives, campaigns, and service improvement activities Requirements At least 1–2 years of experience in telesales, customer support, or call centre roles Customer-oriented mindset and positive, professional demeanor Strong communication and interpersonal skills Attention to detail and ability to multitask Team player with a collaborative attitude Time management and organizational skills Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.) Proficiency in Arabic and English (both used daily) Stable internet connection and readiness to work in a digital environment Experience or interest in insurance services is an advantage