Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.Teach and demonstrate the functionalities and features of our company dashboard/platformEnsure clients understand how to navigate the platform efficiently.Assist customers in utilizing tools effectively to enhance their business operations.Gather insights from clients to improve Platform usability and overall service quality.Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.Stay updated on company policies and industry trends to provide accurate information and maintain compliance.Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.