Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for an Operations Manager – Retails and Hospitality to join our Transguard Security Services team in our HQ, located in DAFZA, Dubai Airport Freezone.Scope:The Operations Manager – Transguard Security Services manages and operates day-to-day operations within their specific operations sections, focusing on required BU & client needs.The individual will manage a headcount of 1000+ staff. They will be responsible for smooth delivery of services and as per agreed SLAs and KPIs to valued clients. They will have to meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements. Lead the operations team as well as guide and support coordinators, site supervisors, develop site SOPs and site assignment. Ensure the quality standards, timely contractual deployment, revenue management, billing and ensure no commercial penalty to the business. Ensure full compliance with SIRA Regulations to avoid any violations and penalty. Ensure all internal processes and data management including data dump, payroll, Power BI being reviewed, planning, and forecasting of attrition, annual leave to ensure no impact on contract profitability.Effective communication with client through various channels including weekly/ monthly meetings.Assist the Account Manager on all issues relating to the execution of the section objectives and operations including cost-effective and compliant delivery, and excellence in security services across the Transguard Group and to all their partners, clients, and customers.Maintain and run the monthly budgets and P&L account for all division contracts, this includes the issuing of all invoices to clients and customers and recording any expenditure such as local ordersA review of the accounts should be carried out with the Accounts Managers monthlyRevenue forecasting and responsible for capturing all billable positions revenues. Responding to client queries on invoicing and other commercial aspectsAssisting the Account Manager in obtaining the correct pricing for services during the preparation of new client and customer business proposalsOverall accountability for contracts service delivery and contract performance, quality assurance and KPI achievementResponsible for day-to-day communication with client on service delivery, scope, KPI and agreed SLAsArrange weekly/ monthly meetings with client and recording, circulation and tracking of agreed actions and meeting agenda. Addressing and resolving contractual breaches or client complaints with the assistance of operations coordinators, DOC, and SOCKick off meeting and mobilization of new contract, defining scope and operations strategy and service delivery methodology with Account ManagersResponsible for contractual service delivery by effective Initial project planning including logistics, Sourcing recruiting, project equipment and machinery as requiredResponsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team supervisors as requiredEnsure all licenses are up to date, managing renewals and ensure staff deployed across the locations are licensedProactively carry out site audit, clarifies, and validates all TGSS needs and requirements on a regular basisAdhere to all internal processes and procedures and compliance with Group Policies and enforcement of Business Units and Group rules and regulations including fair working environment and Group CSR objectiveFocusing on CI Saving and discuss the saving ideas with Account Managers

Our client is a leading importer of premium luxury cars in UAE, looking to hire sales executives for Abu Dhabi & Al Ain showroom.• Making all deliveries of vehicles a special occasion and ensuring that all features and benefits are demonstrated and explained in detail.• Liaise with the bank and insurance companies to obtain favorable deals for the customer and the company.• Ensure proper and accurate processing of paperwork & and documentation.• Utilize the company’s database for prospecting, repeat sales & and referrals.• Ensure the prevailing pricing structure is adhered to at all times.• Meeting and exceeding fleet sales and profitability targets of the department.• Successfully responsible for effectively implementing and monitoring the effectiveness of marketing activities.• Responsible for the continuous improvement in efficiency, quality, and adherence to the Quality Management System.• Present and demonstrate the product range to meet each customer’s corporate requirements as per the sales certification program and sales process modules.• Communicate and meet with customers on a regular basis with regard to promoting the Brand and its products.• Develop and maintain customer relations and ensure customer business growth

Roles & Responsibilities   Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Account Executive to join our Workforce Solutions team at Transguard Group in our HQ, located in the Dubai Airport Free Zone. Scope To act as the day to day/secondary point of contact for the delivery of the HR services to the assigned key accounts, working with the Account Manager. Ensure the customers expectation are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures. Responsibilities Understand the day-to-day running and maintaining each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts Coordinate and manage, with Finance, all of the invoicing required for all accounts, including following up payments Stipulate fees that need to be charged to the individual client accounts With the Account Manager, develop a good working relationship with the client and attend regular client meetings to ensure the smooth running of the contract Ensure that day-to-day operations are delivered within the agreed timeframes, escalate to the Account Manager any issues Ensure that individual work schedules are aligned to the team schedule in order to meet the deadlines Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, adhoc request and visa cancellations Liaise with Finance team for raising the invoices as per agreed commercials Liaise with Payroll team for salary and full and final processing as per agreed timelines Liaise with WFS HR Admin team on the information regarding passport and residence visa expiry and keep close attention to their immigration status and potential absconders Contract profitability review Manage Client Systems and third-party system (SAP Fieldglass, Ariba) for invoicing uploading Prepare quotations to the clients for new hires and extensions Highlight any issues in the internal processes and provide solutions Track financial targets and focus on business growth   Desired Candidate Profile   Skills   Knowledge – Experience 1-3 years of experience in a similar position Technical skills General knowledge in MS Office Reporting skills Hard skills Intermediate Computer Skills Experience with managing quotations, purchase orders, payroll and invoicing Soft Active Career Development Business Process Analysis Cultural Awareness Customer relationship management Customer Service Awareness Effective Business Writing Skills Effective Negotiation Skills & Conflict Resolution Effective Presentation Skills Service Excellence Technical Report Writing Time Management

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Manager – Social Responsibility to join our team at Transguard Group. Scope Corporate Social Responsibility program includes social investments, charitable contributions, volunteer engagement and corporate sponsorships. The Social Responsibility Manager implements CSR initiatives, including social and environmental programs. The Social Responsibility Manager will also assist with the CSR budget process, monitor expenses, and manage the procurement and payment processes for the CSR team. Managing the overall social needs of all accommodation residents, with special consideration for each individual’s health, safety, personnel upliftment, training needs, internal and external communication, and general happiness in their living environment by closely working with business divisions, line managers and government departments. Objectives Social objectives will include: Continuously improving Transguard’s accommodation welfare facilities/services through CSR Audits Developing an on-going portfolio of social events Ensuring the value-added spending of the CSR fund Identifying and implementing alternative welfare fund revenue streams Identifying new products and service providers to further enhance Transguard’s current social welfare offerings Managing the communication with Business Units regarding the welfare of their accommodated staff Continuously developing and improving the creation and implementation of an organization’s social responsibility objectives Developing and implementing reporting structures on the impact of social and environmental programs to management Coordinating with Communications and Marketing divisions for internal and external publicity on CSR efforts Reporting to the Head of Corporate Social Responsibility: work with Accommodation Managers, the Welfare Team, Supply Chain Management, Marketing Department, and other line management to continuously improve the social welfare at Transguard’s Group accommodations Responsibilities Assist in developing, managing and altering social responsibility policies Support Marketing and Communications with external and internal communication to reinforce the company’s social responsibility policies and delivering the message of the company’s commitment to social responsibility Work on company branding strategies with the marketing department With the Head of CSR, manage CSR Strategy implementation across the business including environmental and social programs in coordination with TG CSR policies Assist with administrative processes for the CSR team including the procurement process, annual budget process, quarterly reporting and ongoing monitoring of expenses Work with government entities and not-for-profit partners to identify partnering opportunities and support networks Assist with the continuous improvement of the CSR strategy Develop and manage an on-going portfolio of social events across all accommodations (flexible working hours are required) Identify and implement new social welfare fund revenue streams Ensure CSR events, new products and achievements are marketed effectively around TG in conjunction with the marketing and Communications department Hold periodic progress review meetings with BU Heads/CSR Champions to enable 360 feedback, and to provide a customer service focus towards CSR within TG accommodations Ensure that the company meets its social and legal obligations in terms of TG residents’ welfare Plan and assist Recreation Manager with scheduling national, religious, holiday, and special events for the benefit of the ethnic demographics of TG residents Work with Accommodation Managers to maintain and assist with facility amenities, décor, and general suitability to ensure a high level of resident moral Assist with resident surveys and monitor resident suggestions, grievances and desires in an effort to continually improve accommodation, amenities and overall standards of living for TG residents Manage the welfare fund and fundraising in an effort to provide sufficient finance to cover expenditure of TG residents’ welfare Participate in new accommodation and accommodation refurbishment projects to ensure interest of TG residents are considered and accommodated   Desired Candidate Profile   Hard skills   Building Capacity Strategic Business Sense/ View Develops Stakeholder Relations Change and data management Market Research Sustainability Management Event Management

Roles & Responsibilities Candidates with PSBD License and Valid Manual UAE driving license. Must be Able to drive manual gear vehicles. we require Candidates with UAE Security Guard Experience of atleast 2 years.

Roles & Responsibilities Support & Enhancement of existing Hyperion Planning Budget system Enhancements / Troubleshoot to the current Hyperion System (Forecast, Balance Sheet, Cost allocation, etc.). Enhancing and updating Data load rules to perform dynamic cube build and data loading. Actively participate in team and users meetings to synchronize the Hyperion project advancement, and train end users. Changes in Business Rule, Calc script and load rule and bug fixing Work on Hyperion Shared Services to list user directories, users, groups, projects, and applications. Also worked on User Authentication and Provisioning (Role-Based Authorization) Essbase, Planning, Reporting and Analysis and Business Rules users. Create and/or update the Web forms for budgeting and forecasting systems using Hyperion Planning. Understand the business processes, how the application supports the business processes, Technical leadership for Enhancement project Driving requirement gathering and elicitation for Financial Planning and Reporting Reviewing detailed design of the Hyperion Planning/ Essbase / Reporting solution Coordinating and driving discussions with stakeholder teams for design sign-off Mentoring and supporting development teams through the Enhancement phase of project execution Reviewing Training Material and assisting with User Training sessions. Driving System Integration Testing and supporting User Acceptance Testing of the Financial Consolidation and Reporting solution. Verifying Production deployment and roll out. Providing training to end users Desired Candidate Profile QUALIFICATIONS : Bachelor’s Degree in relevant field RELEVANT CERTIFICATIONS : (either required or preferred) Required Professional Certification: Hyperion Certification or similar certification YEARS & NATURE OF EXPERIENCE : 5 to 7 years of experience LANGUAGE REQUIREMENTS : Full professional proficiency in English Language

Roles & Responsibilities Take customer orders and provide exceptional customer service in a fast-paced environment. Operate and maintain espresso machines, grinders, and other coffee equipment. Prepare and serve a variety of hot and cold beverages, including coffee, tea, and Arabic specialties. Ensure cleanliness and organization of the coffee bar, including restocking supplies and cleaning utensils. Handle cash and process customer payments accurately. Follow recipes and customer preferences to create customized beverages. Maintain knowledge of menu items and be able to make recommendations to customers. Adhere to health and safety regulations, including proper food handling and sanitation practices. Assist with food preparation and serve pastries and other food items as needed. Desired Candidate Profile Fluency in Arabic language is required to communicate effectively with Arabic-speaking customers. Skilled in moctails and drinks. Previous experience as a barista or in a similar customer service role is preferred. Knowledge of Arabic coffee culture and traditional Arabic beverages is a plus. Ability to handle cash transactions accurately and efficiently. Strong communication and interpersonal skills to provide excellent customer service.

Roles & Responsibilities Adhere to all traffic laws and regulations to ensure the safety of all occupants in the vehicle. Keep accurate records of mileage, fuel consumption, and any incidents or accidents that occur during the course of driving duties. Communicate effectively with dispatchers and supervisors to provide updates on delivery status or any issues encountered on the road. Follow company policies and procedures regarding vehicle operation, including dress code and conduct. Provide excellent customer service to passengers or clients, ensuring a positive experience throughout the journey. Stay up-to-date with road conditions, weather forecasts, and traffic patterns to plan routes accordingly and avoid delays. Assist passengers with loading and unloading their belongings, if applicable. Perform routine vehicle inspections and maintenance to ensure the vehicle is in proper working condition. Maintain a clean and organized vehicle, both inside and out. Desired Candidate Profile Valid driver's license for operating a light vehicle. High school diploma or equivalent education. Clean driving record with no major traffic violations or accidents. Previous experience as a driver, preferably in a similar role or industry. Familiarity with local and regional roadways and traffic patterns. Ability to communicate effectively in the local language, both verbally and in writing.

Roles & Responsibilities Adhere to all traffic laws and regulations to ensure the safety of all occupants in the vehicle. Safely transport goods and/or passengers from one location to another in a timely manner. Maintain a clean and organized vehicle, both inside and out. Perform routine vehicle inspections and maintenance to ensure the vehicle is in proper working condition. Assist passengers with loading and unloading their belongings, if applicable. Keep accurate records of mileage, fuel consumption, and any incidents or accidents that occur during the course of driving duties. Desired Candidate Profile Valid driver's license for operating a light vehicle. Previous experience as a driver, preferably in a similar role or industry. Familiarity with local and regional roadways and traffic patterns. Ability to communicate effectively in the local language, both verbally and in writing. Excellent time management and organizational skills. Customer service-oriented mindset with a friendly and professional demeanor.   Salary package - AED 2,200 + Accommodation + Transportation provided.

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Administrative Secretary to be based out of their office in Dubai. Responsibilities: Reporting to management and performing secretarial duties. Processing, typing, editing, and formatting reports and documents. Filing documents, as well as entering data and maintaining databases. Liaising with internal departments and communicating with the public. Directing internal and external calls, emails, and faxes to designated departments. Arranging and scheduling appointments, meetings, and events. Monitoring office supplies and ordering replacements. Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings. Preparing facilities and arranging refreshments for events, if required. Observing the best business practices and etiquette. Desired Candidate Profile Formal qualification in office administration, secretarial work, or related training. 1-2 years of experience as an Administrative Secretary would be advantageous. Advanced proficiency in managing documents, spreadsheets, and databases. Ability to liaise internally and externally on administrative matters.

Roles & Responsibilities Supervising the front desk operations and ensuring smooth check-in and check-out processes for guests. Handling guest complaints and resolving issues in a timely and satisfactory manner. Training and mentoring front desk staff to provide excellent customer service and uphold hotel standards. Monitoring and managing room availability, reservations, and occupancy levels. Maintaining accurate records and reports related to guest services and front desk operations. Coordinating with other departments to ensure seamless guest experiences. Assisting in creating and implementing front desk policies and procedures. Ensuring compliance with health, safety, and security regulations. Assisting in budgeting and cost control measures for the front desk department. Keeping up-to-date with industry trends and developments to enhance guest experiences. Desired Candidate Profile Minimum education level of a high school diploma or equivalent. Preferred qualifications include a degree in hospitality management or a related field. At least 2-3 years of experience in a front desk or guest service role in a hotel. Certifications in hotel management or customer service are a plus. Preference for candidates with experience in luxury or upscale hotels. Fluency in English is required, additional languages are a plus.   Salary - 2200 - 2500 inclusive of all. No food and accommodation provided.

Roles & Responsibilities 3 years’ SIRA CCTV Operator experience Computer acknowledge (Word, Excel) Employment Type Full Time  

Roles & Responsibilities · Must always be well groomed. · To check the vehicles interior and exterior as per the Vehicle Check list while in and out the vehicle. · Follow road safety- traffic rules and regulations of UAE · To check the services due, registration expiry and salik tags and report to concerned department upon expiration. · To check the vehicle in clean and if not get it cleaned from cleaning section. · To report any defective or warning signs on vehicles, damaged baby seats, tyre damages, seatbelts to operations supervisors and get it rectified on time · Delivery and collection of vehicles from different locations and customers. Handling credit card machines as and when required · Follow Chauffer services standards trained and assist the customers as per LQA standards. · Wearing clean uniforms and ID/ RTA cards while on duty always maintaining grooming standards · Be punctual on duty, checking the duty schedule - pick up and drop off points and timings · Report any accidents and complaints caused as a result of their service failures to the Operations dept head · Divers working on different Contracts to be reported to be respective contract supervisors for their scheduled duty. Desired Candidate Profile · Able to Read, Write and Speak English. · Should hold a valid driving licenses. · Knowledge of UAE roads. · Age between 25- 50 years

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting Car Rental Sales Agents for our client based in Abu Dhabi Salary: AED 3,800 + Commission + Company Transportation Key Responsibilities: To handle daily confirmed/ pre-booked reservations & walk in clients. Opening & Closing of Rental Agreements Entering RA details into the TARS- RTA system on time. Coordinating with Airport drivers and Drivers’ Supervisors on shift to make sure vehicles are available on time at the parking bays 1 hour before the confirmed reservation timings. Checking the vehicle availability reports and off- hires to ensure confirmed vehicles are available at locations as per reservations. This is to avoid giving any upgrades or downgrade vehicles to customers during peak /off peak time. Daily coordination with Fleet Operations team Upgrades to be provided to the client if he/she is convinced and willing to pay for the difference. For downgrades the amount will be reimbursed in case the vehicle is not available for the confirmed reservation. This be then later be replaced with original vehicle once available. Making sure NRM movements are updated if in case vehicles are forwarded for service, accident repair, tyre / battery changes etc submit daily, weekly and monthly reports as per KPI’s set to achieve targets set for locations To make sure all procedures on the RA is followed while obtaining customer details before closing the RA and submitting to Accounts Dept. To offer only approved discounts to customers and follow all procedures related to the type of booking/ vouchers produced by customers at the location Desk location is well maintained as per Budget Intl standard. Promotions and discounts are displayed accurately on the LED screens Report any misbehavior from staff and clients on time to the Sales Manager- rental locations on time Assist customer for all their additional requirements when on the counter like GPS, baby seats, refreshments, luggage, key hand over etc. Forward any lease queries to the Leasing Manager or Executives by mail with all customer contact information. Desired Candidate Profile MS Office & good typing speed. Bachelors Degree. Must have 2 years sales experience Customer Service skills Well versed in spoken & written English. Arabic / French / other languages added advantage Flexible for shifts/ change of locations in UAE Willing to work in day, afternoon or night shift Willing to be on rotation i.e. work location in the city may change due to business requirements

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Area Sales- Team Lead (Home Appliances) to be based out of their office in Dubai. Responsibilities- Managing, training, and providing overall guidance to the sales promoters of an assigned territory. Setting reasonable sales targets to be achieved by the promoters. Checking daily sales report. Ensuring Competitor Related Issues are escalated to the appropriate level in every outlet. Have a thorough Product Knowledge, Our Products, Our Prices, Our Offers, Our Stock Outs, Our New Launches etc. Escalate sales related issues on a proactive basis. Preparing reports & processes related to Sales. Handling stock requirements at outlet level. Liaising with training team to plan the training of Promoters. Desired Candidate Profile Minimum 5 years of experience in similar role within Home Appliances industry. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal skills.

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Area Sales- Team Lead (Home Appliances) to be based out of their office in Dubai. Responsibilities- Managing, training, and providing overall guidance to the sales promoters of an assigned territory. Setting reasonable sales targets to be achieved by the promoters. Checking daily sales report. Ensuring Competitor Related Issues are escalated to the appropriate level in every outlet. Have a thorough Product Knowledge, Our Products, Our Prices, Our Offers, Our Stock Outs, Our New Launches etc. Escalate sales related issues on a proactive basis. Preparing reports & processes related to Sales. Handling stock requirements at outlet level. Liaising with training team to plan the training of Promoters. Desired Candidate Profile Minimum 5 years of experience in similar role within Home Appliances industry. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal skills.

Roles & Responsibilities   Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Property Executive to join our team at Transguard Group. Scope Support the Property Management in all day-to-day administration-related activities. Responsibilities Reporting Ensure all documents have been centrally stored Ensure Lease renewals are actioned with prompt timelines Track Property Matrix and update its contents Ensure Oracle reporting is up to date Update agent lists for new accommodation, offices, and commercial spaces Gather market insights for market increases in rental property Help create dashboards to support highlighting risk General Raise invoices, PRs, PQRs, CAF, and cash/cheque requests Organize payments for suppliers, create weekly/monthly reports, and support in driving down Working at Risk across all BU’s. Ensure Property Matrix and Shared Folder are updated accurately Maintain Rent Analysis Matrix on a monthly basis Fact-check accommodation managers on lease responsibilities (check on cost if TG is paying for landlord responsibilities) Maintain all mob and demob data (essential data for the handover of properties) Report all landlord responsibility-related issues and timely closure of outstanding items   Desired Candidate Profile   Knowledge – Experience 1-2 years of experience in a similar position in the industry Hard skills Knowledge of Power BI is a plus Intermediate Excel skills Property Market Analysis Soft skills Strong negotiation skills Interpersonal skills Analytical skills Strong written & oral communication

Roles & Responsibilities   Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a System Administrator – ICT Infrastructure to join our ICT team at Transguard Group. Scope The System Administrator role requires the holder to analyze, design, troubleshoot and maintain the corporate ICT Server Infrastructure. This includes cloud-based computing platforms and on-premises. The individual must participate in high large complexity project, execution of the end-to-end technology architecture and technical operations methods to enable continuity innovation within the infrastructure. The Senior System Administrator will be accountable for the following domains: physical and virtual servers, storage, backup, and emails. Responsibilities: General Administration of all Server infrastructure Review L1 and L2 network reports and send summary to ICT Operation manager L3 Administration of all Server infrastructure Maintain change documentation related to system changes Provide all necessary information to Level 1 and Level 2 support Provide weekly project status report to ICT operation Manager Provide Level 3 support via phone calls, emails, or in person Resolve complex system-related issues to the end user’s satisfaction Provide advanced end user training and information when required Understand and follow all ICT SOP and Policies Create and maintain detailed advanced system documentation Ability to read, analyze and interpret technical instructions and manuals Advanced understanding of ITIL framework Hands-on experience on the following hardware: HP Blade infrastructure and storage, VMware and Hyper-V virtualization, and backup solution Hands-on experience on the following solutions: Office365, Email security gateway, Microsoft Azure, and Microsoft System Center Suite Basic understanding of PMP framework Assist with technology planning through ongoing research Ability to manage multiple activities and tasks simultaneously Take ownership for resolving L3 system-related issues Information Security Familiarize with and adhere to the information security policies and procedures along with the policies and procedures applicable to their area of responsibility Protection of the issued equipment (e.g. laptops, mobile devices, etc.) against unauthorized access and damage Responsible for clearing the desk from all the sensitive material and logging off or locking workstations at the end of the day and when leaving their desk Shall report security incidents, suspected weaknesses in the security system, software malfunctions and/or failures to the information security team as soon as possible   Desired Candidate Profile Knowledge – Experience 5-10 years of experience in the same industry including 3-5 years in a similar position Knowledge – Education Diploma or Degree in Information Systems or related filed Technical skills   MCP, MCSA, MCSE or MCITP Virtualization (VMWare and Hyper-V) experience and certification Backup and Storage knowledge MS Infrastructure Solutions: Active Directory, System Center, Azure, Exchange ITIL Foundation

Roles & Responsibilities   Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!   We are currently recruiting for an Account Manager - Aviation EKFC Services to join our team at Transguard Group. Job Description Scope Manage allocated customer accounts in line with the commercial agreement, ensuring we maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement. Ensure the end-to-end service delivery to all clients and ensure profitability of contracts. Be a single point of contact for every client across all parts of the business. This will include working with the manpower operations team, finance, payroll, HR Services, recruitment as well as all levels with the client. Responsibilities Client Management Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Business Unit Head Explore further business opportunities with the client Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs Ensure the work schedules are developed for the staff match the client requirements Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance Staff management Manage the team structure and develop it as required to ensure the operations run smoothly and within budget Manage operations team members Hold staff meetings, monthly or as required Conduct site visits to view staff performance and help to motivate staff Plan mobilization of staff according to agreed timescales with the client Arrange site specific induction and training of new staff Check and sign off the monthly payroll Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents Responsible and accountable for staff welfare/absenteeism and attrition Responsible and accountable for staff training and Induction Responsible and accountable for new recruitment/mandatory training/deployment of staff Responsible and accountable for Operations Manager & Coordinators performance Responsible and accountable for monthly meetings, client as well as department and group Monitor absence and accident rates and undertake any correction actions required Approve staff leave Monitor staff performance and nominate staff for the Employee of the Month award Monitor that work schedules are being followed by the operations team Commercial Management Responsible for developing the business growth of the account Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore management solutions to address the issue Ensure invoices are prepared, delivered and paid Monitor billable vs non billable staff Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client Responsible for overall performance of department prescribed in business units' score card Responsible and accountable for the financial performance of department Responsible and accountable for organic growth and new business opportunities Responsible and accountable for monthly billing and collection of invoice

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Sales Consultant- Home Furnishings for our trusted client to be based out of their office in Abu Dhabi. Responsibility- Advise customers. Assist customers in their selection. Interact with regular customers (informing about new arrivals, special promotions). Maintain cleanliness and order in the sales area. Participate in stocktaking and receiving of goods. Desired Candidate Profile Education: Higher education preferred, but if not College education is also fine English proficiency solid Higher Intermediate level and higher, Arabic is a plus Preferred work experience: experience in same position is desirable.

Roles & Responsibilities Continually monitor machine operation to ensure accurate product measurements are maintained.Call maintenance or set up technicians as needed.Make minor machine adjustments to maintain dimensional accuracy.Assist set-up tech in pre-maker-ready activities.Maintain standard production rates, low waste and meet all stated customer requirements.Complete all necessary documentation and reports.Set up and adjust rewinders; remove product from rewind machine and box for shipping.Weigh scrap from run and separate into bins.Performs other job-related duties as assigned subject to reasonable accommodations. Desired Candidate Profile Min 1 - 2 years’ experience required in a food manufacturing company packing food into packets (Example – Chips, Coffee, Sugar, Biscuits etc.)

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Technical Support Engineer for our trusted client to be based out of their office in Dubai. Responsibility- Support and implement computer networks, including LANs, WANs, and other data communication systems. Install and configure network hardware and software components, including routers, switches, firewalls, and wireless access points. Managing Incident & Service Request Level 1, providing First and second level of support. Managing Computer hardware platforms, Helpdesk level 1 & 2 support, IT Assets (CMDB &CI) MGMT, Desktop administration task. Monitor and troubleshoot network performance, including network congestion, connectivity issues, and security threats. Manage network-related projects, including upgrades, migrations, and expansions, ensuring timely and successful completion. Repairing hardware malfunctions, software issues, and networking problems. Assets recording (New & updates) time reports for services desk items. Regular site visit to all Client Sites. Providing technical support on-site or via remote-access systems. Regular reporting to line Manager and Performing other duties and responsibilities related to the job and as assigned by line Manager. Desired Candidate Profile Fluent in Arabic and English. Must have extensive Office 365 experience, all applications, with administration exposure. Must have experience in Cloud, Data Center Management experience, VMware experience. Minimum 6 years in Operating Systems support, end user device troubleshooting & support.

Roles & Responsibilities Handle inbound and outbound calls from potential clients in a professional and courteous manner. Provide accurate information about real estate properties and services to callers. Handling inquiries and customers complains on phone and email. Maintain detailed records of all communication and interactions with clients. Follow up with clients to ensure their needs are met and provide exceptional customer service. Update and maintain databases with client information and property details. Collaborate with real estate agents and brokers to ensure effective communication and coordination. Resolve client complaints and issues in a timely and satisfactory manner. Stay updated on current real estate market trends and property listings. Meet or exceed individual and team performance goals and metrics. Desired Candidate Profile 2-6 years of experience working as call center agent in real estate industry. Excellent communication skills

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Internal Audit Manager to join our Audit Team at Transguard Group, in our HQ located in Dubai Airport Free Zone (DAFZA). Scope Provide independent and objective assurance as well as consulting services, to help the organization achieve its objectives, improve governance, risk management and internal control processes and ensure compliance with laws, regulations, and best practices. Responsibilities • Assist the Head - IA in the preparation of the annual audit plan, using a risk-based methodology • Perform all assigned audit duties in a manner that reflects the highest professional standards and complies with the IIA standards, Code of Ethics and Companies policies and procedures • Ensure that all internal audit engagements are executed, delivered, and reported in accordance with the IA Methodology, Manual and Quality standards for internal audit work • Schedule and conduct entrance meetings with management to describe audit objectives, coverage areas, timing, and protocols • Develop risk control matrix (RCM), work programs, testing procedures etc. based on the process review identifying risks and their related controls • Perform data analytics to identify unusual patterns for further review and inspection • Identify control weaknesses and recommend enhancements that will strengthen the internal controls of the company while gaining efficiencies. Promote best practices and system improvements • Draft Audit Reports and ensure audit findings, root-cause / impact analysis and recommendations are clearly presented and agreed with the auditee and agreed while maintaining a collaborative and productive working relationship. Ensure completeness and accuracy of documentation to support all audit findings • Identify the cost-effective improvements in the areas audited as well as other opportunities for improvement in business efficiency and resource utilization • Periodically follow up and provide updates on the status of IA observations to the Head – IA • Evaluate the adequacy of the corrective actions taken by management on audit recommendations/ improvement options • Perform special projects and investigations as required by the Management / Board • Assist Head - IA in drafting presentations as well as progress updates to the Board / Management on IA activities Desired Candidate Profile Knowledge – Experience • 8 - 10 years of relevant audit, consulting, or industry experience • Big 4 background (preferential) Knowledge – Education • Bachelor’s degree in Finance & Accounting and/or professional qualifications (CA/CPA/ACCA) with relevant professional certifications (i.e., CIA, CFE, CISA etc.) will be beneficial Knowledge – General • Knowledge of auditing ERP environment • SAP/Oracle ERP Technical skills • MS Office Suite Hard skills • Strong understanding of auditing standards, principles, and practices • Knowledge of risk management and internal control framework • Financial, Operational, Support Functions and IT Audits • Proficient in MS Office (Word, Excel & PowerPoint) • Proficient in audit management software and data analytic tools Soft skills • Effective communication and interpersonal skills to interact with stakeholders at all levels • Critical and analytical thinking and problem-solving abilities to identify root-cause and develop practical recommendations • Attention to detail and ability to work on complex information • Flexibility and adaptability to work in a dynamic environment • Business Acumen

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Electrical/E&I Technician for our trusted client to be based out of their office in Dubai. Responsibility- Carry out breakdown and routine E&I maintenance tasks as directed by the Maintenance Supervisor (E&I). Responsible for timely servicing and repair of Terminals’ E&I assets owned or managed by EIL. Plan and carry out various predictive, preventive, and corrective maintenances following maintenance procedure, and providing timely work progress updates and Preventive Maintenance (PM) metrics as assigned by Supervisor / Planner. Ensure all maintenance routines are in accordance with the manufacturers’ recommendations and best industry practices. Lead, monitor and update work progress by external contractors for Terminal’s E&I activities. Develop and upgrade work procedures / inspection checklists for Terminals’ E&I equipment. Support E&I contractors ensuring the work is carried out in a safe manner and completed in line with EIL standards / procedures. Responds to E&I breakdowns and other field activities upon request by Shift Leader or Maintenance Supervisor (E&I). Maintain and update Terminal’s Maintenance Management System (MMS) records, including spares requisition and inventory. Support Project Management works, such as pre-commissioning and commissioning of new facilities / equipment. Undertakes a wide range of breakdown / corrective repair by analyzing faults, identifying defective parts and repair. Comply / Implement the Organization’s EHS and IMS Policy.Stop any unsafe work/act and report to the Department Manager / Supervisor. Member of the Terminal Emergency Response Team. The above accountabilities shall cover all E&I equipment of the terminals like tanks, pumps pipelines, hoses, valves, heaters, flow meters, product pumps and Fire water / foam systems, Marine and Truck Loading Arms, Fire Fighting equipment etc. Desired Candidate Profile Diploma / Trade Certificate in Electrical or E&I engineering discipline. Multi-tasking Skills acquired by experience. 2 years’ experience for diploma holders and 3 years for Trade certificate holders. Ability to work in the hazardous environment with the required knowledge level and skills related to safety. Vocational Experience of Petroleum Terminals Maintenance and Operations. Computer Literacy and relevant system knowledge for making entries in to the maintenance system. Ability to understand recognized Industry Standards in maintenance and safety. Ability to supervise and motivate contractors employed by the Company. Independent and hardworking individual with minimal supervision required upon assigned, depending on circumstances.